Job Description

Job Location Boston MA - Boston, MA 02128 Salary Range $65,000.00 - $80,000.00 Salary

Westfalia Technologies, Inc. is seeking a Roaming Field Service Technician to join our growing team! The Roaming Field Service Technician is responsible for performing field service and installation work on all equipment built or supplied by Westfalia Technologies, Inc.

Job Functions:

• Support part and service sales for S/RMs, conveyors, palletizers, and robots.
• Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots.
• Provide service and support to customers regarding preventative maintenance, troubleshooting and repair both in-house (25%) and on-site (75%).
• Provide world-class customer service to all customers.
• Interface with customer daily, providing daily reports and owning follow up actions.
• Coordinate business information between customer, Sales, Engineering, and other associates.
• Submit all paperwork in a timely and professional manner.
• Maintaining a close professional relationship with all internal/external customers.
• Participate in developing and maintaining a sense of teamwork within the Service Department.

Qualifications

Required Skills/Abilities:

• 5+ years of experience in Automation Field Service, Industrial Mechatronics, or a related field.
• Multi-craft experience, including mechanical, electrical, and troubleshooting skills across multiple disciplines.
• Experience with Millwright work and mechanical systems.
• Experience in the Automation industry, including installation, maintenance, and repair of automated systems.
• Valid driver’s license and ability to travel as required.
• Fit for air travel with legal eligibility to rent and operate a rental vehicle.
• Ability to pass a comprehensive background check and drug screening.
• Self-motivated and independent, with strong problem-solving skills.
• Proficiency in Microsoft Office Suite or comparable business software.
• Exceptional communication skills to interact effectively with customers and colleagues.
• Strong customer service skills, with the ability to resolve complaints professionally.
• Team-oriented mindset with excellent collaboration skills.
• Highly organized, with a strong attention to detail.
• Willingness to travel 50-80% of the time as required.

Education/

Experience:

• Previous experience with electro/mechanical repair and troubleshooting
• Previous experience with diagnostic tools and equipment

Physical Requirements:

• Must be able to ascend and descend a fixed vertical ladder, up to 135’ high, 10% of the time
• Work environment temperatures range from -40F to 110F

What We Offer for this role:

• Salaried Non-Exempt Consistent pay with eligibility for overtime.
• Double Time on Sundays Rewarding your time and commitment on weekends.
• No Per Diem Hassles Use a company card for meals and travel-related expenses—no reimbursements or limits on how you eat on the road.
• Streamlined Travel Booking We use Concur for easy, centralized travel planning and booking.
• Company-Paid Cell Phone Provided for work and personal use.
• Field-Ready Support Everything you need to hit the ground running, wherever the job takes you

Why Work for Westfalia Technologies, Inc.?

• Our culture can be defined as one of progression and flexibility. Over the years, we have learned it is not only about pay or job title, but more importantly, the relationships and benefits that keep our employees happy and engaged!
• Competitive Salary
• Medical, Dental, and Vision Coverage
• 401K and match options
• Educational Assistance Reimbursement
• Wellness Program
• Healthy Living Reimbursement
• Paid Parental Leave
• And more!

Check out our Careers page for more information regarding our culture and additional benefits at https://www.westfaliausa.com/about/careers/!

Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.