We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Are you a qualified mechanic or auto electrician who is passionate about working with purpose?
Do you want to be part of an inclusive team that values gender equality and diversity?
Would you like to be part of an iconic Australian brand dedicated to delivering great customer service?
This is the role for you!
What You'll Do
In this exciting full-time, 2 years fixed term contract opportunity as an NRMA Roadside Patrol, you'll play a critical role in supporting our members.
You will provide a range of emergency roadside assistance, deliver exceptional member service and use your automotive expertise to keep our members moving in the safest way – and when they need it most. You will respond to service calls to diagnose and troubleshoot mechanical breakdowns, change flat tyres, jump-start vehicles, provide fuel delivery, sell and install batteries, assist lock outs & ensure all customer and job information is recorded accurately.
You will represent the NRMA brand performing your role with integrity, valuing diversity and living our playbook values.
Your Roster
We are recruiting full-time employees to work a rotating roster between Monday to Sunday offering attractive penalty rates. Your rosters will be supplied in advance enabling you with the flexibility to plan for positive work life balance.
What You'll Bring
Automotive/Motor Mechanic Tradesperson Certificate
Valid Australian Driver’s License (minimum full license C class)
Experience in mechanical repair with an understanding of motor vehicles and the motor vehicle industry
Knowledge of work, health and safety practices and successfully apply these skills to motor vehicle repair/servicing and customer service
Ability to utilise mechanical and electrical automotive expertise to assess the appropriate action to keep our members moving in the safest way
Strong communication and customer focus with proven ability to work with a range of diverse communities
Team player attitude driven to maintain a positive and strong work ethic to support others
Ability to remain calm and focused when under pressure whilst always demonstrating empathy and understanding to our customers
Motivated self-starter – driven to self-develop & keep updated with new technical skills and industry trends
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Grow, progress or relocate your career and move around the NRMA Group or different locations with us
Know You Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!
Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA’s d riving history requirements for this position
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.
Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.
From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.
As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.
Interested? We’d love to hear from you.
