Job Description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solvingproblemsand providing great customer service. A job that provides variety and independence is exciting to you, butmore than anything else, you are looking for a place to have a careerthat allows you to provide for you and your family At AAA The Auto Club Group (ACG), youwill find that and a place to call a “home away from home”.Continue reading to see what our Roadside Assistance Technicianopportunitiesare all about!

A day-in-the-life of a Roadside Assistance Technician

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”.Why,you mightask? Well,it’ssimple. They provide peace of mind to our members throughidentifyingand navigating through vehicle problems anddeliverapplicable services to get them safely back on the road and back to their daily lives.

In this role, you will have the opportunity to:

• Operate a full-size or mini servicetruckor tow truck and applicable service equipment toassistAAA members,employeesand other motorists

• Utilize GPS and maps tolocatemember breakdown locations

• Service vehicles by performing functions such as providing fuel,testingand replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires

• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive

• Ensure100% membersatisfaction by providing excellent customer service

• Offer value to members through On-the-Go Tow or battery tests / sales

• Provide support atspecial eventssuch as parades, travel shows, Car Care or Public Relations events

How we reward our employees

In addition to a competitivestartingsalary, ACG offers excellent and comprehensive benefits packages

• Hourly rateat $2250 forTennessee

• Overtime earning potential at time and a half the hourly wage

• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am

• $1,000 sign on bonus; split payout at 90 and180 daysof employment

• **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additionaldetails can be provided by our Recruiting Team at the time of application**

• $250 Quarterly Perfect Attendance bonus

• Fully paid training

• Medical, dental and vision benefits

• 401kwith employer match

• Paid parental leaveand adoptionassistance

• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

• Paid volunteer day annually

• Tuitionassistanceprogram, professional certification reimbursementprogramand other professional development opportunities

• AAA Membership

• Discounts,perks,rewardsand much more

We are looking for candidates who

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver’s license

• Are 21 years of age or older

• Possess a valid state driver’s license with minimal driving infractionsincidents.

• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s licenseisrequired

• Have experience using tablets or electronic devices to update calls, review policiesand procedures, document safetyrecordsandcomplete otherapplicable duties

• Exhibit strongcustomer serviceskills,including ability to effectively communicate to customers members and understand the need for meeting&exceeding customer expectations

• Have the ability tolift materials weighing up to seventy-five (75) pounds

• Are able tosuccessfully complete drug screening, MVR, criminal backgroundcheckand DOT health screenings (pre-employment and ongoing)

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel,testingand replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires

• Have prior tow truck driver or roadside service experience

• Can safelyoperatea wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members.  Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes.  Spends less than 5% of the time in atemperature controlledoffice environment.

Interested in learning more? Apply Today!

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.