Job Description

Job Location West Springfield, MA 01089 Position Type Full Time Salary Range $20.50 - $23.75 Hourly

Job Shift 2nd Shift Job Category Technicians/Mechanics

Tow Truck Operator / Driver (Flatbed) and Battery Service Driver positions available out of our West Springfield MA location. Full-time, mid-day shifts available. Towing experience not required; paid & comprehensive training provided!

Compensation: $20.50 - $23.75 / hour + commissions (Battery Service), along with full benefits & incentives. Rate range includes differentials. ** Additional $2.75 per hour overnight differential added on any hours worked between 10pm and 6am. Additional $1 per hour weekend differential for any weekend hours worked. Additional $1.75 per hour evening differential for any hours worked between 6pm and 10pm. Differentials CAN be combined!

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

As a AAA Roadside Assistance Driver, you will be responsible for providing safe, best-in-class roadside solutions for AAA members. Flatbed & Tow drivers are responsible for responding to member requests for roadside assistance. They ensure member safety, vehicle security, and education to members on possible vehicle issues. In this role, you will provide minor mechanical assistance in an attempt to get the member’s vehicle safely back on the road. If not successful, you will then safely tow the disabled vehicle to a member requested destination. You will be considered a hero to several people each and every day!

• Respond to AAA member’s requests for roadside assistance
• Communicate with dispatchers to determine logistics, service to be performed, and ETA
• Greet stranded AAA member on scene, ensure their safety, provide reassurance and/or advice to members who are fearful or anxious, and assess the overall situation with member & vehicle.
• Assess the safety of the scene where service is to be performed, ensuring a safe environment for you, the member, and the service.
• Provide minor mechanical assistance using provided tools/gear. Common tasks include (but are not limited to) battery boosts, tire changes, and lock-outs.
• If towing is required, you will safely tow the member’s vehicle in accordance with AAA policies & procedures using AAA’s state-of-the-art tow vehicles (flatbed or wrecker).
• Occasionally support other fleet locations, and have the flexibility to work nights, extended hours, weekends, and holidays.

Qualifications

Experience:

At least 21 years of age for tow driving, 20 for battery service

Post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is a plus, but not required

Previous towing and/or automotive repair experience is preferred, but not required

Must clear background check process for pre-employment and annual background check recertification, according to local, state and federal guidelines.

Licenses and Certifications:

Active and valid driver’s license issued by only one state or jurisdiction. Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy. Ability to obtain and maintain a DOT medical certificate.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.