Job Description

Job Purpose:

The Road Tech Controller directs the activities of assigned staff; oversees, coordinates, prioritizes and assigns tasks and projects and is overall responsible to ensure proper and timely remote troubleshooting, repair, preventative maintenance and good working order for all types of vehicles/equipment and hand tools within their designated operating area. The employee should have strong working knowledge of the types of employee experience, machinery, tools, and supplies required to support field maintenance work.

Supervisory Responsibilities:

This position has direct reports, which includes Road Technicians and other Fleet Support personnel.

Essential Functions:

• Evaluate, prioritize, and delegate work among assigned Fleet support staff.

• Ensure subordinates comply with safety and operating rules, procedures, and guidelines.

• Ensure subordinates maintain a clean and safe working environment to protect oneself and others in accordance with all department guidelines and all applicable company safety rules.

• Ensure Road Techs and their vehicles are adequately supported and supplied to perform assigned tasks, to include remote repairs and installations on all types of equipment, including but not limited to, all vehicles, trailers, power operated equipment as well as hand tools.

• Timely and precise branding of equipment in close coordination with the Fleet Controller.

• Closely collaborate with the Fleet Controller and Fleet Care Center to maintain accurate dashboards and scheduling records of time and parts used on specific work order tasks.

• Assist in dispatching maintenance and repair work orders.

• Protect organizational information by keeping personnel, pricing, promotion, purchase order, and credit-limit information confidential.

Competencies:

• Knowledge of reporting formats and data entry/tracking systems.

• Skill in being timely and dependable.

• Skill in leading others.

• Skill in completing or organizing documentation.

• Skill in data entry with attention to detail.

• Ability to communicate effectively on the telephone.

• Ability to listen and communicate verbally and in writing.

• Ability to work in a high pace environment with a high energy level.

• Ability to multi-task and prioritize.

• Ability to maintain confidentiality with sensitive company and employee information.

• Ability to demonstrate emotional control in stressful situations.

Work Environment:

Generally, works in an office environment and visits work sites as needed.

Travel Requirements:

• Ability to travel up to 25% of work time.

Required education and experience:

• High School Diploma, GED, or equivalent certification.

• Two years’ experience in repair management or related field.

Preferred education and experience:

• Associate degree in business or related field.

• Five years’ experience in repair management or related field.

Additional eligibility requirements:

• No other eligibility requirements.

Work authorization requirements:

• Must meet I-9 requirements.

Position requires employee to be able to pass a background check and drug screen as required for this job.

Work authorization requirements:

Must meet I-9 requirements.

Affirmative Action/EEO statement: Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Benefits Offered:

This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

AI Usage Disclaimer:

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.