Job Description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Your Role

You will be part of our Road Logistics team, adding your expertise + skills to the delivery of Customer + Operational excellence.

Your Responsibilities

You will complete a variety of operational tasks as well as following up on customer + vendor payments, including but not limited to the following.

• To provide proper costing responses to generic rate enquiries, establishing a generic pricing table as required.
• To execute all shipments smoothly, ensuring profiles are updated into relevant systems, + that door-to-door monitoring of status is in place at every step including close coordination with endorsed carriers.
• To establish + strengthen operational relations with customer contact(s) through daily interactions, regular calls or visits + proactively advising + consulting to ensure customer satisfaction.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To ensure that shipments are profitable, highlighting with any loss-making shipments to the most senior manager, obtaining prior approval before proceeding.
• To ensure that all costs accrued are correct with all invoices reflecting the right pricing.
• To liaise with customers directly, resolving feedback in a manner that provides explanations, puts the customer at ease + demonstrates that the right corrective actions are put in place to prevent a reoccurrence.

Your Skills and Experiences

• Your strong analytical + problem-solving skills, along with your ability to work under pressure with great time management will be the key to your success.
• You have been selected for this role because you have experience within a transportation environment + because you possess the key attributes we are looking for.

Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.