Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1734 Contact Services
Scheduled Weekly Hours:
40
Hours:
8:30- 5pm
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Education:
Required: Graduate of Accredited School of Nursing
Experience:
Required: None
Preferred: Previous nursing experience, especially in outpatient or ambulatory clinic setting
Licensure/Certification/Registration Required: Current Registered Nurse License active in the state of Missouri
The RN Triage Coordinator position is responsible for monitoring all chats, pool messages, call queues and supports the Assistant Nurse Manager. In addition, the RN Triage Coordinator is responsible for assessing patient health problems and needs via telephone contact with patient/parent/guardian when volumes support the need for additional phone support. The RN Triage Coordinator will support clinic practices by using established protocols for communication with the patient/ parents/guardian in a way that supports patient-centered care. Proper triage and escalation of cases to the clinic providers, as well as escalating any concerns related to the RN Triage team to the Assistant Nurse Manager is a key function of the position.
The RN Triage Coordinator position is responsible for monitoring all chats, pool messages, call queues and supports the Assistant Nurse Manager. In addition, the RN Triage Coordinator is responsible for assessing patient health problems and needs via telephone contact with patient/parent/guardian when volumes support the need for additional phone support. The RN Triage Coordinator will support clinic practices by using established protocols for communication with the patient/ parents/guardian in a way that supports patient-centered care. Proper triage and escalation of cases to the clinic providers, as well as escalating any concerns related to the RN Triage team to the Assistant Nurse Manager is a key function of the position.
CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and approximately 13,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have.
Our mission is to improve the health of the communities we serve, and our vision is to be the best for those who need us. Visit our website to learn more about our award-winning care and colleagues.
