Job Description

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

NLCC Triage RN will provide triage and health advice by phone to patients, utilizing evidence based triage protocols, as well as processing prescription refill requests received from pharmacies and patients.

Essential Job Functions

Essential Functions of the Job: [Other duties may be assigned.]

• Performs nursing assessment and triage. Follows clinical guidelines, protocols and policies related to direct patient care.
• Complete refill requests for non-controlled substances per NLCC protocol and guidelines
• Complete refill requests for controlled substances under direction and approval from prescribing provider
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions
• Connect with patients for ED and hospitalization follow-up
• Provide medication reconciliation
• Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care cost
• Facilitate patient access to appropriate medical and specialty providers
• Educate patient and family/caregiver(s) about relevant community resources
• Attend Care Coordinator training courses/webinars and meetings − Provide feedback for the improvement of the Care Coordination Program
• Participates in quality improvement efforts including outreach, utilizing dashboards, tracking tools and providing quality reporting data monthly
• Document in the Electronic Health Record

Qualifications and Education Requirements

• Associates or Bachelor’s degree in Nursing required
• Two+ years related experience and/or training
• Excellent communication, education, and counseling skills
• Local knowledge about connections to community health care and social welfare resources is desirable
• Experience with electronic health records and triaging patient preferred

Required Credentials, Certification, Licensure

• Current license as a Registered Nurse in the State of WI required

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match

Various voluntary benefits:

• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At NorthLakes Community Clinic, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

NorthLakes Community Clinic Organizational Competencies

Mission Driven - Advances the organizational mission, vision and values in executing  job duties. 

Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems creatively.

Integrity - Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.

Teamwork - Contributes to meeting team deadlines and responsibilities, listens to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere.

Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.

Communication - Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

Trauma/Resilience Informed - Understands that trauma is prevalent and ​resilience can be cultivated and improved; and operates in a manner consistent with these principles.