This position is part-time, 24 hours per week, and will be located at the UH Management Services Center in Shaker Heights, OH.
Essential Duties:
Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
Assists in coordination of incoming patient transfer requests with receiving facility and physicians
Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
Delivering exceptional customer service while facilitating communication across multiple disciplines
Work with all System Operations Center (SOC) staff in a team orientated, collaborative approach
Responsible for promoting a Best Place to Work Culture and positive and professional work environment
Actively participates in the development and implementation of performance/quality improvement
Other duties as assigned
Experience & Knowledge:
One year of RN experience required
Education
Knowledge, Skills, & Abilities
Licenses and Certifications
Physical Demands
Travel Requirements
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
