Job Description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Nurse Supervisor is accountable for planning and oversight of department staff activities related to patient care, ensuring customer satisfaction and adherence to fiscal budget, policies, procedures, standards and regulations. This position works collaboratively with others at all levels of the organization to create an environment of excellence, trust, and continual learning. Must be informed and maintain generalist nursing skill proficiency & competency in all aspects of clinical nurse responsibilities in an ambulatory care setting. Scope of responsibility will include multiple departments and/or a high degree of patient complexity and/or 10+ providers

Primary Responsibilities:

• Provides leadership and direction for the clinic:
• Solicits clinic level nursing input for organizational-wide strategic planning activities
• Participates on appropriate interdisciplinary committees within the organization that focus on patient care issues
• Conducts clinic staff meetings for problem identification, resolution, information sharing and education
• Mentors clinical staff
• Teaching patients and staff
• Clinically supports activities at other locations as requested through site visit, telephone consultation, and work group
• Promote effective delivery of competent patient care:
• Collaborates with clinical educators to develop and evaluate educational needs of the clinical staff, related to the patient population served
• Verify that new staff have completed general orientation and clinic department orientation
• Verify annual updates of all staff in BLS, Environmental Health and Safety, and Infection Control and area specific requirements
• Manage, develop and evaluate personnel and guide clinical performance by identifying strengths and weaknesses.
• Clarifies for staff their responsibilities and accountabilities as described in the Nurse Practice Act, job performance expectations, and organizational policies and procedures
• Incorporates national specialty standards, regulatory agency standards to support clinical practice
• Promote delivery of compassionate care:
• Develops and sustains a caring environment by role modeling positive verbal and non-verbal behaviors
• Establishes behavioral expectations for all clinic personnel that promotes positive patient and peer relations
• Monitors patient satisfaction through survey results and develops individual and group process improvement plans to effect improved scores
• Supports patient teaching activities as a key nursing priority so that patients and families are supported to meet mutually agreed-upon educational needs
• Works to resolve patient complaints related to providers, clinical or administrative staff
• Performs any duties which are needed to promotes patient satisfaction, improve patient care and facilitates clinic functioning
• Ensures delivery safe efficient care:
• Identify and utilize resources to address perceived problems in: patient education resources, staff education needs, resources availability, patient transition problems, financial data, multidisciplinary team functioning and patient and family expectations
• Addresses infection control data to determine effect on complications and initiates controls within the environment to decrease/stabilize this factor
• Validates with managing physicians that care provided to patients is consistent with evidence based practice and best practices
• Collaborates with various ancillary services to assure appropriate supplies, equipment, laundry, pharmaceutical and computer related issues and items, are available to clinic site at all times for smooth, efficient patient care delivery
• Adheres to resources/cost containment/budgetary guidelines.
• Recommends, monitors, and maintains an annual maintenance and operations budget
• Establishes staffing patterns that reflect appropriate use of budgeted positions as that overtime is reserved for unexpected increases in patient load, acuity, or unpredictable staff fluctuations
• Uses data to predict daily staffing needs, assesses productivity, predict changes in budgetary requirements, and monitor leave time
• Determine needed changes in staffing levels to improve clinic site productivity
• Communicates budget parameters working with clinic staff and clinic administrators to address problem areas to prevent lost revenue
• Remain knowledgeable of human and fiscal resource management with an ongoing awareness of healthcare policies and economics
• Submit expenditure justifications to direct report as requested
• Maintains clinic site compliance with organizational, professional, regulatory and government standards of care:
• Implements changes needed within the clinic to promote clinic compliance with regulatory standards
• Implement accreditation standards as they are related to clinic operations through planning and interventions designed to meet them within specified time frames
• Participates in maintaining accreditation from AAAHC
• Implements quality improvement and risk management programs:
• Ensures that quality improvement program is developed, initiated, maintained and evaluated on an ongoing basis
• Conducts environmental rounds at the clinic site on a routine basis
• Acts upon results of environmental rounds with the various departments to improve patient care/work areas and to meet patient safety standards
• Confers with clinic risk management in situations when clinic or employee liability may be an issue. Provides appropriate Midas Reporting
• Reviews reports on medication errors, unusual occurrences and develop, implement, and evaluate a plan to promote quality improvement in problem areas
• Works with purchasing Department to develop routine in-services for proper usage, tagging for repair, cleaning and servicing of commonly used and specialized equipment in the clinic
• Participate on clinic wide process/quality improvement projects or committees, as appropriate
• Assumes responsibility for remaining current on job-related knowledge and skills
• Maintains license and certification requirements
• Stays current with national specialty standards and promotes professionalism in nursing through participation in professional organizations and /or utilization of the literature
• Actively participates in Nurse Practice Council (NPC) in a leadership role on NPC committees and participate in other nursing related workgroups
• Maintain KSC Preceptor certification
• Emergency Response
• Develop clinic Emergency Response Plan and Emergency Preparedness Plan in collaboration with the Clinic Administrator and Managing Physician/Dept Chief
• Provide Nursing leadership on Code Blue Teams and Code Orange Teams
• Conducts emergency drills as prescribe in policy

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• RN from accredited nursing program. Bachelor's degree in nursing or four years supervisory/management experience (4 years)
• Active, current Texas license
• ACLS (within 3 months), BLS (AHA Healthcare Provider), PALS if supervise pediatric department (within 6 months) Personnel Management, Clinical Management
• 5+ years of clinical RN experience with 3+ years of progressive supervisor/management experience
• Proficient keyboarding, Basic computer skills
• Proven ability to use equipment and related supplies for a selected
• patient population
• Proven ability to use mechanical devices, such as those used in cardiopulmonary resuscitation, oxygen administration, and intravenous therapy

Preferred Qualifications:

• Masters degree in nursing or related field
• Nurse Certification in work related field (within 1 year)
• PALS, CPR Instructor, refined public relations, verbal and writing expertise
• Experience with EPIC system

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.