Job Description

Overall Objecti ves

The RN physician practice supervisor provides day to day management of the assigned provider office. Provides on-site supervision and coordination of both operational and clinical services. Responsible for managing staffing, payroll, patient and provider schedules, maintaining the environment of care and the general day to day operations of the practice. In addition, responsible for functioning as a member of the staff within the limits of their clinical expertise. Works collaboratively with the Medical Director and other providers to provide safe, high-quality care that meets/ exceeds patient expectations. Works collaboratively with, and under the direction of the Regional Practice Manager or Director.

Essential Job Functions

• Provides daily staffing management of the physician practice.
  • Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs.
  • Prepares provider monthly coverage/rounding schedules – including entry into electronic system and notification of others as needed.
  • Monitors staff time and attendance.
  • Submits payroll.
  • Flex’s staffing schedules and assignments to insure appropriate coverage.
  • Holds staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to manager regarding performance issues.
  • Participates as part of the office leadership team, encouraging staff involvement in improving performance, efficiency and problem solving.
  • Assists in budget preparation and other activities to assure financial stewardship.
  • Responsible for daily ordering of supplies and equipment.
• Manages daily surety of personnel, patients and families.
  • Ensures staff incorporate national patient safety goals into practice.
  • Holds the required fire and safety drills at the site.
• Manages the daily service excellence and service recovery efforts of the practice.
  • Interacts with patients, responding to the client service recovery issues in accordance with the Excela Health Mission and Vision, referring to the manger when outside scope of authority.
  • Participates as part of the office leadership team to identify service excellence issues and develop initiatives to improve performance.
  • Acts as a resource to the staff to address and resolve customer service issues.
• Maintain continuous compliance with all regulatory agencies.
  • Maintains continuous survey readiness at the practice site level.
  • Monitors compliance with all standards, policies and procedures, reporting to the manager any areas of non-compliance for follow-up.
• Demonstrates leadership.
  • Demonstrates an ability to solve problems independently and seeks assistance from immediate supervisor when appropriate.
  • Maintains authority for actions taken.
  • Delegates duties appropriately.
  • Effectively functions as a resource person.
  • Acts as a patient advocate.
  • Performs effectively in the role of preceptor/mentor to new hires and/or students.
  • Assists in maintaining/decreasing organizational/departmental costs.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Graduate of an accredited nursing program.
• One (1) to two (2) years of experience in physician practice.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Knowledge of basic Office Equipment such as copier, fax machine, etc.
• Excellent communication, interpersonal and organizational skills
• Functional skills on PC and related software

Preferred Qualifications/Experience

• Bachelor’s Degree in Nursing preferred.
• Two (2) to three (3) years’ experience as office manager or lead in a medical office or clinical department.
• Experience in Healthcare setting.

License, Certification & Clearances

• Current licensure to practice as a Registered Nurse in the State of Pennsylvania

• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program.

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

Extreme Cold

x

Heights

x

Confined Spaces

x

Extreme Noise(>85dB)

x

Mechanical Hazards

x

Use of Vibrating Tools

x

Operates Vehicle (company)

x

Operates Heavy Equipment

x

Use of Lifting/Transfer Devices

x

Rotates All Shifts

x

8 Hours Shifts

x

x

10-12 Hours Shifts

x

x

On-Call

x

Overtime(+8/hrs/shift; 40/hr/wk)

x

x

Travel Between Sites

x

Direct Patient Care

x

x

Respirator Protective Equipment

x

x

Eye Protection

x

x

Head Protection (hard hat)

x

Hearing Protection

x

Hand Protection

x

x

Feet, Toe Protection

x

Body Protection

x

x

Latex Exposure

x

x

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

Ethylene Oxide Exposure

x

Cytotoxic (Chemo) Exposure

x

Blood/Body Fluid Exposure

x

x

Chemicals (direct use) Exposure

x

x

Mist Exposure

x

Wax Stripper (direct use)

x

Non-Ionizing Radiation Exposure

x

Ionizing Radiation Exposure

x

Laser Exposure

x

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

x

x

Sitting

x

x

Walking

x

x

Climbing Stairs

x

x

Climbing Ladders

x

Standing

x

x

Kneeling

x

Squatting (Crouching)

x

x

Twisting/Turning

x

x

Keyboard/Computer Operation

x

x

Gross Grasp

x

x

Fine Finger Manipulation

x

x

Hand/Arm Coordination

x

x

Pushing/Pulling(lbs. of force)

x

x

Carry

x

x

Transfer/Push/Pull Patients

x

x

Seeing Near w/Acuity

x

x

Feeling (Sensation)

x

x

Color Vision

x

x

Hearing Clearly

x

x

Pulling/Pushing Objects Overhead

x

x

Reaching Above Shoulder Level

x

x

Reaching Forward

Lifting Floor to Knuckle

###

10-19#

20->50#

Lifting Seat Pan to Knuckle

###

10-19#

20->50#

Lifting Knuckle to Shoulder

###

10-19#

20->50#

Lifting Shoulder to Overhead

###

10-19#

20->50#

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.