Job Description

We are recruiting for a mission-driven RN Poison Information Specialist (Uncertified) to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

RMPDS Poison Call Ctr

The RN Poison Information Specialist works under general supervision, provides phone consultation and education to consumers and health care professionals regarding human and animal exposures to known & unknown medications, chemicals and other substances.

Essential Functions

• Assessment:
  • Asks direct questions to elicit information in order to assess patient’s status.
  • Obtains history of poisoning event including answers to who, what, when, where, how, and other relevant factors.
  • Follows basic poison management procedures and assess the case for home observation/treatment or referral to health care facility.
  (35%)
• Recommendations:
  • Provides first aid, poison prevention and basic treatment recommendations to the general public in easily understandable terms.
  • Provides clear understandable treatment recommendations to health care providers after demonstrating competency and when cleared to do so by supervisor.
  • Provides follow up calls for patient status, evaluates medical outcome.
  • Provides support and guidance with firm directions given in step-by-step order in a calm manner.
  • Manage and maintain queue awareness.
  • Refers cases to Poison Information Specialist or Certified Poison Information Specialist CSPI for assessment and/or management per established guidelines.
  • Performs basic mathematical calculations to determine mg/kg of ingested drugs/chemicals, calculates levels of toxicity and potential blood levels.
  (35%)
• Quality:
  • Collects demographic and other information to generate statistics on calls.
  • Documents notes in a clear and easily understood style.
  • Cases pass routine and other quality reviews including chart and tape audits and peer review.
  (30%)

Education

• Associate's Degree Required
• Bachelor's Degree Preferred

Work Experience

• 1-3 years or more in a medical call center, public health, or other acute medical setting. Required

Licenses

• RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities

• Basic computer knowledge/skills.
• Good verbal and oral communication skills- fast and correct typing at 30 WPM, ability to create grammatically correct responses without any spelling errors.
• Ability to comprehend, capture as well as interpret basic customer information.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
• Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Ability to multi-task and make efficient use of resources.
• Good social skills.
• Ability to meet tight deadlines.
• Attention to detail.
• A sound knowledge of telephone etiquette.
• Ability to comprehend and appropriately use medical terminology

Shift

Varies (United States of America)

Work Type

Regular

Salary

$36.94 - $55.41 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.