Job Description

This position is responsible for assigned patient care area with 24 hour accountability. The Manager, Hospice (Director) is responsible for ensuring effective delivery of evidenced-based practice of clinical patient care and compliance with administrative and clinical policies and procedures.

Core Competencies

• Creates a culture of effective communication and promotes positive working relationships with internal and external customers.
  
  
• Addresses personnel issues in order to promote a healthy work environment
  
  
• Operationalizes the Shared Decision Making Model of nursing practice and integrates point of care staff into decision making.
  
  
• Communicates policies, standards, institutional changes, safety information and clinical information integral to the position.
  
  
• Utilizes follow up phone calls and field visits to communicate with patients and families to enhance the patient experience.
  
  
• Communicates significant unit issues utilizing chain of command
  
  
• Follows up on all patient and family service issues within 24 business hours
  
  
• Delegates responsibilities appropriate to licensure, education, and experience of staff.
  
  
• Conducts a minimum of ten staff meetings per year.
  
  
• Reviews and follows up on incident reports and reports trends to staff.
  
  
• Participates and facilitates/sponsor for unit based council when applicable.
  
  
• Evaluates the quality and effectiveness of nursing practice, nursing services and healthcare delivery for assigned area and the integration of evidence based clinical services within their assigned unit.
  
  
• Develops and monitors annual goals for improving customer satisfaction, quality, and cost containment and reports trends to staff
  
  
• Clarifies organizational and unit goals for all employees
  
  
• Adheres to current organizational Performance Improvement priorities
  
  
• Selects and uses process, outcome, and structure audits appropriately.
  
  
• Uses quality control findings in determining needed areas of staff education or coaching.
  
  
• Assesses the unit organizational environment to identify and categorize errors that are occurring and proactively reworks the process that led to errors
  
  
• Participates in multidisciplinary meetings/rounds to discuss and resolve patient care issues as needed.
  
  
• Collaborates with the PI/Educator to ensures utilization of evidence-based practice to develop and implement standards that guide practice.
  
  
• Plans and provides for cost effective use of resources and participates in budget preparation for assigned unit.
  
  
• Manages the acquisition and utilization of clinical supplies and equipment.
  
  
• Manages staffing, including nursing staff, clerical support staff and unit support services staff.
  
  
• Uses the appraisal process to motivate employees and promote growth.
  
  
• Provides frequent informal feedback on work performance and uses coaching techniques that promote employee growth in work performance.
  
  
• Follows through with disciplinary actions and employee grievances.
  
  
• Facilitates prompt conflict resolution among employees.
  
  
• Provides opportunities for staff feedback and incorporates suggestions into operations improvement goals.
  
  
• Demonstrates knowledge of budget.
  
  
• Assumes accountability for quality and fiscal control of staffing.
  
  
• Ensures payroll is submitted bi-weekly in accordance with the deadlines set by Payroll Office
  
  
• Uses appropriate interview techniques to fill positions.
  
  
• Facilitates and supports recruitment and retention activities.
  
  

Department Specific Competencies

• Complies with all Medicare regulations governing Hospice.
  
  

Education

DegreeProgramBachelorsNursing

Experience

Additional InformationThree years management experience in a hospice or related health care organization with expert knowledge of Medicare Hospice regulations.

License / Certification Requirements

Registered Nurse LicenseDrivers license, auto insurance and reliable transportationCertification in area of specialty

Compensation Range

$116,334.40 - $193,211.20 / Annually