Job Description

Gloucester, Virginia

Responsible for overseeing day to day clinic schedules and clinical team member schedule for proper practice coverage. Responsible for onboarding and training new clinical staff and providing updates for current staff. Responsible for tracking clinical team members competencies, productivity and regular chart reviews.

What you will do

• Ensure compliance and a high level of accuracy of clinical care to patients from our physicians and clinical staff to include charting, testing, and general delivery of medical care. Maintains a working knowledge of facility, DNV, State and HIPAA compliance requirements. (National Patient Safety Goals) Provides for clinical emergencies by establishing clinical emergency procedures and conducting staff training on emergency procedures.
• Train and monitor clinical staff to ensure high customer service levels are provided during clinic and follow up responsibilities, including responding to patient calls according to practice guidelines. Acts as a mentor and resource to all clinical staff within the practice and the associated service line.
• Demonstrates and maintains a professional relationship with medical staff. Builds trusting collaborative relationships through timely follow up regarding requests and concerns. Collaborates with physicians, managers and clinical team members to provide for the specialized needs of the patients.
• Monitors/supports/tracks departmental productivity to meet the needs of the department, i.e. flex hours, and time off.
• Train and monitor clinical staff to any procedures completed in the office. Responsible for any department specialty specific competencies adn skill validation.
• Responsible for facilitating a work environment that reflects performance improvement and high standards. Works with management to improves processes. Exhibits appropriate quality service behaviors in meeting/and or exceeding the needs of the practice, customers, co-workers and others encountered as a representative of RMG.

Qualifications

Education

• Bachelors Degree, Nursing (Preferred)

Experience

• 2 years Medical office setting (Preferred)
• 1 year RN experience (Required)
• 1 year Leadership (charge nurse, team lead, clinical coordinator, etc) (Preferred)

Skills and Abilities

• Department specific skills will be required if entering a practice that performs moderate sedation. To include, maintaining ACLS certification, yearly competency validation of moderate sedation procedures, airway management, and emergency management procedures.

Licenses and Certifications

• Registered Nurse (RN) - Virginia Department of Health Professions (VDHP) Upon Hire(Required)
• CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) Upon Hire(Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers