Job Description

About the Role:

As RN Client Care Advisor for our Southeast Florida market you play a critical part in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management with clinical and regulatory oversight to guide families from initial inquiry through ongoing care management.

You will lead high-quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement.

Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance.

Success in this role is measured by consult-to-start conversion, client satisfaction, and long-term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence.

This is a hybrid role, as you would also serve as the Alternate Agency Administrator, ensuring full compliance with Florida state regulations.

With flexibility for remote work when not conducting in-person visits with clients, this position offers a meaningful transition from traditional hospital settings into a mission-driven, innovative home care environment

This role requires ~75% travel in the field across the Broward County area, with reliable transportation and flexibility for occasional evenings/weekends. This role offers annual on-target earnings of $80,000–$95,000, with 20% tied to uncapped monthly commission.

As a Client Care Advisor at Honor, you will

• Client Consults
• Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
• Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
• Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
• Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
• Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
• Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
• Contribute to referral relationship growth and local market reputation as needed
• Field Operations & Clinical Leadership
• Client Assessments and Reassessments: Conduct in-person assessments for clients with complex care needs to ensure their expectations are within the agency's scope of care.
• Care Plans: develop individualized plans of care for clients based on assessment of their needs.
• Supervisory Visits: Perform regular in-home supervisory visits to observe Clients & Care Pros, provide feedback, and ensure plan of care adherence.
• Safety Management: Participate in the response to and documentation of any accidents or incidents involving a client or Care Pro.
• Staffing: Responsible for the overall care and services that are being provided by the Care Pros.

• Regulatory Compliance & Administration
• Alternate Administrator Duties: Assume full responsibilities of the Administrator in their absence during business hours (M-F, 9am–5pm).
• AHCA Compliance: Ensure agency policies and industry standards are followed, including preparation for and management of AHCA audits.
• Records Maintenance: Oversee the maintenance and submission of reports, certifications, and licenses as required by the state of Florida.

We’re looking for you to bring:

• 1+ year of experience in a consultative, client or patient facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
• Demonstrated ability to build trusted client and family relationships, advocate for clients care and service decisions, adapt support to evolving needs, and drive measurable outcomes such as conversion, retention, service adoption, and continuity of care.
• Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
• Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
• Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
• Licensure: Valid Florida license as a Registered Nurse (RN) or compact state licensure.
• Education: Completion of two (2) years of full-time study at an accredited college or university.
• Note: A high school diploma or GED may substitute one year of supervisory employment for each required year of college.
• Clinical Experience: At least two (2) years of nursing experience, with a minimum of one (1) year in the provision of home health care.
• Background Check: Must pass or provide proof of passing a Level 2 background check with fingerprinting.
• Logistics: Reliable transportation and valid auto liability insurance for frequent travel to client homes.
• Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred

Physical and Working Conditions:

• Must be able to commute 3–4 days a week for field-based interactions across Broward County.
• Requires the ability to handle stressful situations calmly, lift up to 50 lbs, and move clients during visits.
• Possible exposure to blood, body fluids, and infectious diseases.

Leadership Principles:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Relentlessly Focus on Clients: Client Care Advisors start with the client and work backward. They prioritize decisions that improve the client experience, ensure clarity during consultations, and protect service quality over time. Every recommendation, follow-up, and reassessment is grounded in what will best serve the client and their family.
• Always Push: Client Care Advisors set a high bar for consult quality, conversion, and retention. They do not settle for incomplete discovery, passive follow-up, or preventable churn. They continuously raise their own standard of performance and look for ways to improve outcomes.
• Build Trust: CCAs earn credibility quickly with families navigating sensitive and emotional decisions. They communicate clearly, follow through on commitments, and handle complex situations with integrity and respect. Trust is the foundation of conversion, retention, and long-term partnership.

GSD (Get Stuff Done): CCAs make measurable progress. They move families from inquiry to start, resolve issues quickly, and ensure execution aligns with what was promised. They are action-oriented and accountable for results, not just effort.

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