The Ambulatory Telephone Triage Nurse plays a crucial role in providing timely and efficient healthcare support to patients by telephone. The Telephone triage nurse provides timely and accurate assessment of a patient’s symptoms and utilizes critical thinking, nursing judgement, and approved decision support tools to provide appropriate nursing advice and determine the level of care required. This is a hybrid remote position that requires a minimum of one on-site shift per week. RNs must meet all eligibility criteria prior to transitioning to hybrid remote status.
Education:
Graduate of an Accredited Nursing Program – Required
Bachelor's Degree Nursing - Preferred
Experience:
1 Year Acute Care Hospital - Preferred
1 Year Ambulatory, triage, or medical office experience - Preferred
1 Year Telephone Triage – Preferred
Certifications/Licensures:
RN Registered Nursing - California Board of Nursing - Required
BLS Basic Life Support - American Heart Association – Required
Skills
Evenings and weekends may be required
Advanced clinical assessment and decision-making ability
Excellent communication skills (verbal and written)
Able to work well independently
Functions well in a high-stress environment
Sound critical thinking
Effective time management and organization skills
Empathetic with the ability to develop trust with patients
Bilingual in English/Spanish- preferred
08.0 Per Diem No Waive (United States of America)
Pay Range:
$75.28 - $101.62Hourly
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John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians, more than 6,000 employees, medical centers in Concord and Walnut Creek, including Contra Costa County’s only trauma center, and a Behavioral Health Center. John Muir Health also has partnerships with UCSF Health, Tenet Healthcare/San Ramon Regional Medical Center and Stanford Children's Health. The health system offers a full-range of medical services, including primary care, outpatient and imaging services, and is widely recognized as a leader in many specialties – neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatrics and high-risk obstetrics care.
John Muir Health is a collaborative, patient-centered health care environment. Listening, explaining and working together as a team, we help patients achieve their optimal health through partnership between physicians, employees and volunteers built on mutual respect, support for each other, and personal accountability. We believe in each other. We empower each other. We celebrate each other¹s successes, and our differences. We recognize those who exemplify excellence, and reward them for contributing to our collective success.
