Do you enjoy working in an organized, hands-on environment?
Are you a reliable team player who thrives on collaboration and problem-solving?
Do you want a role where your hard work and attention to detail make a real impact?
If so, this could be the perfect opportunity for you!
Job Purpose:
The RMA Service Operator is responsible for managing the end-to-end Return Merchandise Authorization (RMA) process, including warranty validation, repair handling, logistics activities, and administrative support. The role ensures accurate processing, timely communication with customers and vendors, and efficient warehouse operations.
Accountabilities:
Verify warranty status of returned products
Request RMA approvals from OEMs/vendors
Register and track RMA cases in internal systems
Ensure correct documentation and compliance with vendor requirements
Request repair quotes from vendors/OEMs
Review, validate, and communicate repair quotes to customers
Obtain customer approval and proceed with repair orders
Monitor repair progress and follow up when required
Perform order picking for outgoing shipments
Prepare and pack goods according to shipping standards
Process incoming goods (receiving, inspection, booking)
Handle shipping activities (labeling, documentation, dispatch)
Support general warehouse operations and stock handling
Book incoming receipts into the system accurately
Maintain and update RMA and repair status records
Send periodic reports to repair vendors/OEMs
Provide customers with status updates and required details
Ensure proper filing and traceability of all transactions
Knowledge Skills and Experience:
Able to converse and write effectively in English andDutch
Written and verbal communication skills
Basic computer skills
Attention to detail
Analytic skills
Documentation skills
Reporting skills
Good team player
Gooddecision-makingskills
Able to execute instructions and to request clarification when needed.
Possesses basic clerical and data entry skills.
Possesses strong data entry skills.
Possesses strong multi-cultural interpersonal skills.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Reach truck certificate is a pre (not mandatory)
Experience in RMA, service operations, or warehouse environment is a plus
What We Offer
Challenging tasks in a supportive and motivated team.
Opportunities to grow and develop new skills through training and guidance.
A modern, inclusive workplace that values and rewards your contributions.
Competitive salary, 28 vacation days, a great pension plan, travel reimbursement, and access to wellness initiatives, including fresh fruit and excellent coffee.
About:
Shyft Global services is a subsidiary of TD Synnex and one of the world’s largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value-added services enable 115,000 resellers to efficiently and cost effectively support the diverse technology needs of end users in more than 100 countries. Tech Data generated $27.7 billion in net sales for the fiscal year ended January 31, 2015. It is ranked No. 107 on the Fortune 500® and one of Fortune’s “World’s Most Admired Companies.”
Companies like Google, HP, Apple, Cisco. Samsung and Microsoft – and hundreds of others – depend on Tech Data to bring many of their products to market. Without a distribution function, supported by a wide range of technical and business support services, many products you use would never find their way to market, and odds are that the hardware and software in your home or office has passed through our warehouses on its way to market
At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
We’re 23,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
