SHORT DESCRIPTION: Receives, inspects, tests, and repairs customer returns to the component level in a prompt and timely manner.
QUALIFICATIONS: Experience working with customers handling return, repairing, and distribution of customer product.
1. Receive and inspect customer returns per process.
2. Data entry in spreadsheets and databases.
3. Communicate with customer at a technical level via email and web application.
4. Manage transactions through ERP systems and or other web based systems
5. Mechanical disassembly/reassembly of customer units down to the PCB level.
6. Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product
7. SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.
8. Research inconsistencies and correcting if necessary.
9. Ability to lift up to 25 pounds required.
10. Operate within standard operating procedures as defined in the business’s production manuals.
11. Consistent follow up on unresolved warranty and out-of-stock issues.
12. Flexibility to work on special returns
13. Multitask multiple projects.
14. Other duties as assigned.
Scanfil is an international contract manufacturer and system supplier for the electronics industry with over 45 years of experience in demanding contract manufacturing.
Scanfil provides its customers with an extensive array of services, ranging from product design to product manufacturing, material procurement and logistics solutions. Vertically integrated production and a comprehensive supply chain are the foundation of Scanfil’s competitive advantages: speed, flexibility and reliability.
Typical Scanfil products include mobile and communications network devices, automation system modules, frequency converters, lift control systems, analyzers, various slot and vending machines, and devices related to medical technology and meteorology. Scanfil services are used by numerous international automation, energy, IT and health service providers, as well as companies operating in the field of urbanization.
Scanfil is listed on the Nasdaq Helsinki and SCL1V, and its network of factories consists of 9 production units in Europe, Asia and North America. The total number of employees is 3,300.
