Job Description

RMA Manager

Department: Supporting Quality

Employment Type: Full Time

Location: SMC

FII USA, Inc., a Foxconn Technology Group Company, is seeking an RMA Manager to oversee return material authorization (RMA) operations and drive efficient processing of returned products within manufacturing and repair operations. Once a part of the team, you will be responsible for a wide variety of tasks within the RMA Department in a production/warehouse environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.
The RMA Manager will lead RMA processes, manage cross-functional coordination for returned materials, and ensure timely disposition and reporting of defective products while assisting this RMA Department as needed.

Responsibilities

• Oversee daily RMA operations including intake, tracking, disposition, and reporting of returned products
• Manage RMA workflows to ensure timely processing, accurate documentation, and efficient turnaround times
• Collaborate with Repair, Failure Analysis, Quality, and Customer Quality teams to determine root cause and disposition of returned units
• Establish and maintain RMA procedures, work instructions, and documentation standards
• Monitor and analyze RMA data including failure trends, return rates, and turnaround time metrics
• Drive continuous improvement initiatives to reduce return rates and improve repair efficiency
• Ensure proper system tracking of RMA units within ERP/MES systems for full traceability
• Coordinate with warehouse and logistics teams for receiving, handling, and storage of returned materials
• Partner with customers and internal stakeholders to provide updates on RMA status and resolution timelines
• Support customer escalations related to returned products and ensure timely resolution
• Oversee disposition decisions including repair, scrap, return to customer, or replacement
• Lead cross-functional problem-solving efforts to address recurring product or process issues
• Ensure compliance with quality standards, customer requirements, and internal policies
• Train and develop team members on RMA processes, systems, and best practices
• Support audit activities related to RMA processes and documentation
• Drive reporting and visibility of RMA performance metrics to leadership
• Other Duties as assigned

Qualifications

• Bachelor’s Degree in Engineering strongly preferred
• 5+ years of experience in RMA, repair operations, quality, or manufacturing environment
• Experience in electronics manufacturing, PCBA, or repair operations preferred
• Strong understanding of RMA processes, failure analysis, and product lifecycle
• Experience working with ERP/MES systems for tracking and reporting
• Strong analytical and problem-solving skills with a data-driven approach
• Excellent communication and leadership skills with the ability to manage cross-functional teams
• Ability to manage multiple priorities in a fast-paced production/warehouse environment
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience with customer-facing quality or service processes preferred
• Ability to stand, walk, and work in a production/warehouse environment and lift up to 25 pounds

Reasons you should work for us:

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.
• Onsite Aurora Health & Wellness Center available for all employees.
• Employees are continuously encouraged to learn and grow their careers in smart manufacturing.