Job Description

Are you someone who enjoys solving problems, digging into data, and figuring out why things fail? As an Assistant Quality Engineer (RMA), you’ll play a key role in improving product quality by investigating returned products, working with global suppliers, and turning insights into real improvements.

This is a great opportunity to grow your career in quality engineering while gaining hands-on experience in failure analysis, supplier collaboration, and continuous improvement.

What You’ll Do

• Manage RMA processes and track returned materials from start to finish
• Investigate product failures and coordinate analysis with suppliers
• Identify defect trends and help drive corrective actions
• Develop KPIs, reports, and dashboards to support quality decisions
• Collaborate with engineering, production, and suppliers to improve product reliability
• Support continuous improvement and quality initiatives

What We’re Looking For

• Education: Secondary education required; technical or engineering degree/diploma preferred
• 2+ years of experience in quality, RMA, manufacturing, or a related field
• Strong problem-solving mindset and curiosity about root cause analysis
• Comfortable working with data and reporting tools (Excel required)
• Strong communication and teamwork skills
• Organized, detail-oriented, and adaptable in a fast-paced environment
• English proficiency is an advantage

Why You’ll Love This Role

• Real impact: Your work directly improves product quality and customer satisfaction
• Skill development: Build expertise in failure analysis, supplier quality, and data-driven decision-making
• Cross-functional exposure: Work closely with engineering, production, and global partners
• Career growth: Strong foundation for progressing into Quality Engineer roles