Job Description

LET’S CUT STRAIGHT TO IT

At Hafren Dyfrdwy, we’re passionate about delivering clean, safe water and caring for the environment across Wales. We’re more than a water company – we’re a team committed to sustainability, innovation, and supporting the communities we serve. If you’re looking for a role where you can make a real impact and be part of a purpose-driven organisation, we’d love to hear from you.

LET’S TELL YOU MORE

Working within our growing Water Networks Operational department we have a new opportunity to join the team as a Repair & Maintenance Team Manager.

Within this role you will predominantly ­­­­­­­­­­­­­­­­­­­­­­­­­­­be managing operational frontline teams. You will need to manage resources, enable the timely delivery of repair and maintenance activities and you’ll aim to ensure that our customers receive a constant supply of good quality drinking water and excellent customer service.

You’ll be involved in numerous daily activities from ­­­­­­­­­­­­­­­­­­­­­­­­­­engaging with the team, driving performance across the day (aiming to meet our company performance targets), delivering schedules to a high quality whilst meeting our Health and Safety and regulatory standards.

Furthermore, you will ensure that customer promises are delivered and work to minimise any disruptions, working in the most cost-effective way, always keeping our customers at the forefront of your decision making.

Your key accountabilities in helping us will be:

• You will ensure that all work on the clean water network is carried out in a manner whereby: No-one gets hurt (employee, contractor or member of the public) as a result of the work we do, ensuring our people are supported by excellent performance management, all leaks are fixed as quickly as possible, within 24 hours, in accordance with required standards and timeframes and we reduce the number of water supply interruptions on our network and improve our speed of response to these events.
• Delivering value for money service for our customers you will also work in partnership with our contractor partners, business partners and Trade Union colleagues, using varying levels of stakeholder management.
• You will communicate daily with your teams, sharing team performance and working collaboratively to lead performance improvement and sustainability through Comm Cell and continuous improvement processes.
• You will work closely with the Scheduling teams, Network Control, Water treatment and internal and external stakeholders and customers to ensure workflows and we provide a seamless service of continuous drinking water.

WHAT WE’RE LOOKING FOR

We are seeking an individual who has a proven experience in managing, leading and inspiring teams in a pressurised customer focused environment. Having good interpersonal and communication skills will be vital to ensure good relationships our built with all internal and external stakeholders and ensure the job is completed effectively. It would be advantageous if you have previous knowledge and experience of Water Distribution Networks as well as technical understanding of repair and maintenance techniques and associated support activities.

Within this role you will work closely with the Scheduling teams, 24/7 dispatch, Network Control and internal / external customers to ensure workflows and we provide a seamless repair. You will be required to take part in a standby rota to ensure 24/7 cover and travel across the region will be required, therefore you must have a full UK drivers’ licence.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Hafren Dyfrdwy. We will reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we will also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary: £59,106
• 26 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 8% when you contribute 4%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.