Job Description

A Relationship Manager (RM) Group Director is responsible for building and maintaining strong connections with clients or business partners, ensuring their satisfaction by understanding their needs, providing personalized service, and proactively addressing concerns to retain them and drive business growth. This role also involves supervising and providing guidance to a team of relationship managers, ensuring credit quality, risk assessment, and the alignment of services with customer needs. The RM Group Director will work closely with the team to achieve quarterly and annual business goals, develop new business opportunities, and provide training and mentorship to enhance team performance. The leader will also handle HR matters, track progress, and resolve any issues that may arise within the group.

• Retain and service existing relationships under my responsibility and seek opportunities to grow those relationships with customers.
• Supervise and assist team leaders and relationship managers to retain their existing relationships and seek opportunities to grow the loan and deposit portfolio.
• Manage the loan and deposit portfolio for the RM group, ensuring credit quality and risk assessment of the relationships.
• Investigate and follow up on significant changes in status of existing customers; meet with customers to discuss their needs and outline appropriate bank services.
• Achieve the annual/quarterly the RM group goals for loans and deposits.
• Discuss each team's annual/quarterly goals with the team leader.
• Assign the RM group's CRNs to appropriate RMs to best serve the customer.
• Follow through on each team's progress and support them.
• Develop new business to grow the RM group portfolio.
• Report to the CCBO on the RM group/team status in a timely manner.
• Assist the CCBO in achieving the Commercial Banking Group's goals.
• Plan and manage HR matters for the RM group.
• Provide training and mentoring to RMs.
• Resolve any issues or problems that arise in the RM group.
• Stay current and knowledgeable on industry trends.

Job Qualifications/Requirements

Education/Credentials

• Bachelor’s Degree, or equivalent work experience.

Prior Experience

• 15+ years of experience in commercial lending, business development and portfolio management.
• 10+ years of management or supervisory experience.

Technical Skills

• Prioritizing customer satisfaction and understanding their needs is key.
• Proficiency in understanding core bank products and services
• Excellent organization skills and ability to handle and prioritize multiple tasks.
• Detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements.
• Thorough knowledge of bank’s credit policy & procedure and underwriting guidelines.
• Excellent interpersonal, written, and verbal communication and presentation skills.
• Present a professional image in dealing with customers, interdepartmental and external representatives.

The salary range for this full-time position is $200,000 - $225,000 annually + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.