Job Description

About America West Medical Transportation, Inc.

At America West Medical Transportation, we are more than a transportation service; we are a community partner dedicated to improving lives and helping individuals thrive. By embracing the spirit of community service and giving, we can create a healthier, more connected society.

We are hiring drivers to transport wheelchair patients or stretcher patients in specially equipped vehicles.

This fast-paced and rewarding role is perfect for a self-starter who is looking to build their resume by working closely with the immediate team leader.

For more information about America West visit: https://www.america-west.com/

Locations/Counties we serve: Alameda, Contra Costa, Los Angeles, Riverside,  Sacramento, San Francisco, Santa Clara, Solano, Sonoma, San Jose, etc.

Core Values

Commitment to Customers - We continually earn the privilege to care for our patients. It is at the forefront of everything we do. And no matter the role you have at the company, we are each other’s customers.

Respectful - We respect each other and achieve together what no individual can do alone.

Dependability - We are committed to exceptional service delivery, on time and following up on what must be done.

Integrity - We are vigilant and committed to safety and preparedness in the fulfillment of our duties.

Accountability - We take ownership for what we do and take pride in how we do it.

Assistant Operations Manager

Position Overview

The Assistant Operations Manager (AOM) plays a vital leadership role in directing daily transportation operations to ensure the safe, punctual, and high-quality transport of all program participants. Reporting directly to the Operations Manager, the AOM oversees driver performance, monitors fleet dispatch, and supports regulatory compliance while fostering a compassionate service environment. This position requires hands-on leadership, strong logistics capabilities, and a minimum of one year of experience working with elderly individuals.

Work Location: Field Operations – Riverside (Occasional overnight travel required)

Key Tasks and Responsibilities

1. Team Leadership & Staff Management

• Support the Operations Manager in conducting annual and periodic driver performance evaluations.
• Provide continuous coaching, oversee driver field protocols, and assist in managing personnel issues or corrective action documentation.
• Promote high standards of safety, professional conduct, and patient-centered service across the driver team.

2. Dispatch & Logistics Coordination

• Collaborate with the Transportation Coordinator to review daily route schedules for maximum efficiency and coverage.
• Monitor real-time transit status, route adjustments, and schedule adherence to ensure timely arrivals and departures.

3. Participant & Stakeholder Engagement

• Represent the transportation department in required PACE interdisciplinary team (IDT) meetings, staff briefings, and quality improvement committees.
• Build strong, professional relationships with participants, families, healthcare providers, and senior center administrators.
• Promptly investigate and resolve participant grievances, conducting service recovery calls as appropriate to maintain high service satisfaction.

4. Fleet Operations & Compliance Management

• Assist in maintaining an operational fleet of lift-equipped vans, ADA-accessible minibuses, and ambulatory vehicles.
• Ensure precise management of transportation logs, fuel card tracking, preventative maintenance schedules, and mileage records.
• Uphold strict organizational policies, safety standards, and state/federal regulatory guidelines.
• Assist in organizing quarterly driver safety training sessions and facilitate necessary retraining programs.
• Oversee accurate, timely data entry within the FileMaker management system.

5. Operational Support & Emergency Response

• Serve as a back-up driver during peak service demand, emergency coverage needs, or staffing shortages.
• Support process-improvement initiatives and contribute to strategic operational goals assigned by leadership.

Qualifications

Education & Training

• High school diploma required, college degree preferred.
• Valid state driver's license or commercial driver's license.

Knowledge and Experience:

• Able to speak conversational English & Spanish (preferred).
• One year of experience working with the elderly (required).
• Experience in senior care or a related human services industry.
• Extensive knowledge of city streets, neighborhoods, and traffic patterns.
• Experience in vehicle scheduling and dispatching is a plus.
• Previous supervisory or management experience preferred.

Core Competencies

• Must be a self-starter.
• Must be able to work unsupervised.
• Must be able to manage multiple tasks and see them to completion in a timely manner.
• Must possess good communication skills.
• Must be computer literate and proficient with Word, Excel and database management software.

Working Conditions

• Must be able to work weekends, holidays, and any shift as necessary.
• Work hours: to be discussed, driver shifts vary (occasional need for after-hour calls).
• Might be required to drive vehicles as needed.
• Must be able to travel out of town with overnight when necessary.

Physical Requirements

Activity

Frequency

Operational Context

Sitting / Data Operations

Constant

Monitoring dispatch software, conducting route analysis, and completing administrative documentation.

Communication

Constant

Active verbal and written coordination with drivers, patients, healthcare facilities, and executive staff.

Walking / Standing

Frequent

Conducting field audits, inspecting vehicle bays, and managing on-site transportation operations (up to 4 hours).

Bending / Stooping

Occasional

Performing vehicle safety inspections and verifying passenger wheelchair securement equipment.

Lifting / Maneuvering

Occasional

Ability to push up to 50 lbs and assist/lift up to 150 lbs to support participant mobility needs.

Field Travel

Periodic

Traveling between operational facilities, senior centers, and partner medical sites.

Equal Opportunity Employer & Compensation

America West is an Affirmative Action/EEO employer committed to diversity and inclusion. All qualified applicants for the Transportation Manager position will be considered without discrimination.

America West is an equal opportunity employer committed to a workplace free of discrimination and harassment. In accordance with applicable federal, California, and local laws, including the California Fair Employment and Housing Act, we do not discriminate against any employee or applicant based on race, color, religion (including religious dress and grooming practices), creed, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, age (40 and over), military or veteran status, or any other characteristic protected by law. As a non-emergency medical transportation provider, certain positions may be subject to Department of Transportation (DOT) regulations, including pre-employment and random drug and alcohol testing, physical qualifications, and driving record requirements, where permitted by law. We provide reasonable accommodations for individuals with disabilities and for sincerely held religious beliefs, practices, or observances.