Job Description

Since 1966, the Capitol Region Education Council (CREC) has been dedicated to providing innovative, high-quality, and cost-effective educational programs and services to meet the diverse needs of children and adults in Greater Hartford. Serving 33 member districts and reaching additional communities statewide, CREC supports approximately 12,000 students annually through more than 120 educational programs. Our offerings include professional learning and coaching for educators, specialized programming for students with diverse needs, and PreK-12 education across 16 interdistrict magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready skills.

The River Street Schools and Programs Operations Coordinator III is responsible for overseeing the school's administrative functions, systems, and support services. Reporting directly to the Director, this position supervises the operations administrative team and ensures the effective coordination of student information management, budgeting and financial processes, contract administration, state reporting, reception services, and organizational communications. This role develops and implements operational procedures, monitors workflow effectiveness, fosters cross-department collaboration, and serves as a key liaison between Program administration and Central Office departments. This position promotes efficiency, compliance, customer service, and continuous improvement across all site-based operations.

ESSENTIAL DUTIES and RESPONSIBILITIES

Duties/Responsibilities

Operations Leadership and Administration

• Provide guidance and supervision to operational support staff.
• Coordinate and oversee daily operational workflows to ensure efficient, effective program operations.
• Establish priorities, assign work, monitor productivity, and evaluate performance of assigned staff.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) to improve operational consistency and efficiency.
• Identify opportunities for process improvement and implement solutions that enhance service delivery and organizational effectiveness.
• Ensure operational practices comply with CREC policies, procedures, and regulatory requirements.
• Oversee systems and processes related to student information management, attendance reporting, state reporting, and record maintenance.
• Coordinate with school leadership and central office departments regarding budget planning, projections, and operational expenditures.
• Oversee purchasing, accounts payable activities, procurement processes, and purchasing card reconciliation procedures.
• Oversee contract administration processes supporting River Street School programs and services.
• Monitor front-office operations, visitor management procedures, and administrative support services.
• Support the coordination of site logistics, operational planning, and resource management.
• Prepare reports, presentations, and recommendations for school leadership.

Team Supervision and Coordination

• Facilitate communication and collaboration among administrative functions and internal departments to ensure timely completion of tasks.
• Provide training, coaching, and guidance to staff regarding procedures, systems, and customer service expectations.
• Coordinate workflow across operational functions to support program administrators, instructional staff, students, and families.

Communication and Customer Service

• Serve as a liaison between the Program, Central Office departments, and external stakeholders.
• Develop and distribute staff newsletters and operational communications.
• Promote effective communication systems that support staff engagement and information sharing.
• Ensure high-quality customer service standards in all front office and administrative functions.

Other Duties

• Participate in leadership teams, committees, and special projects as assigned.
• Support school-wide initiatives and strategic priorities.
• Perform other related duties as assigned by the Director.

• Comply with all company policies and procedures.

• Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position has supervisory responsibilities.

COMPETENCIES

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Change Management: Leads and supports organizational change initiatives effectively.
• Written & Oral Communication - Speaks and writes clearly; Listens and gets clarification; Responds well to questions; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Adaptability - Leads others in adapting to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly without compromising quality/reliability.

QUALIFICATIONS:

• Associate's Degree (AA) or equivalent from two-year college or technical school, or more than five years related experience and/or training, or equivalent combination of education and experience.

TRAVEL REQUIREMENTS

Minimal travel to schools, programs and/or trainings.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing (occasionally, less than 1/3)
• Walking (occasionally, less than 1/3)
• Sitting (continually, more than 2/3)
• Reach with hands and arms (occasionally, less than 1/3)
• Climbing or balancing (occasionally, less than 1/3)
• Stoop, kneel, crouch or crawl (occasionally, less than 1/3)
• Ability to work outdoors (occasionally, less than 1/3)
• Moderate Noise

WHAT'S IN IT FOR YOU?

• Group Health Insurance Plans
• Basic & Supplemental Life Insurance
• Long Term Disability & Short Term Disability options
• 403(b) Retirement Savings Plan with Employer Matching Contribution if applicable
• Flexible Spending Account Pre-Tax Savings for Health Care, Dependent Care, and Limited Purpose Post Deductible (if contributing to an HSA)
• Comprehensive benefit time package
• Employee Assistance Program
• Bereavement time & Religious Holidays
• Credit Union Access
• Tuition Reimbursement Program
• Employee Network Groups
• Access to professional learning opportunities with two fully paid courses through CREC University each year, empowering you to expand your skills and advance your career!
• Benefit from our exclusive partnership with Springfield College, offering a 15% discount on tuition for next-level degree programs to support your academic and career aspirations!

Based on terms and conditions during your employment, specific to your job classification and collective bargaining agreement.

DIVERSITY, EQUITY, & INCLUSION STATEMENT:

CREC strives to understand and confront the symptoms and causes of racism and prejudice�ranging from biases to aggressions to discriminatory policies, practices, and traditions�that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.

DISCLAIMER STATEMENT

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To access the job description and salary range document, please click https://www.crec.org/careers/jobs.php