Job Description

General Description

The Risk Review & Audit Officer plays a pivotal role in safeguarding the integrity and compliance of the organization's residential mortgage operations. Embedded within the Mortgage Quality Control Reviews Unit, this position is instrumental in ensuring that loan origination and servicing practices align with the rigorous standards mandated by Government-Sponsored Enterprises (GSEs) and federal regulatory bodies. This position reports directly to Manager I, Mortgage Quality Control Reviews, and works closely with cross-functional teams. The Risk Review & Audit Officer helps protect the organization from compliance, reputation, and legal risks. This role also supports the company’s commitment to responsible lending and servicing operational excellence.

Essential Duties and Responsibilities

• Conduct comprehensive loan-level reviews of residential mortgage loan files to verify accuracy, completeness, and compliance with applicable guidelines.
• Detect and document discrepancies, omissions, or violations in loan documentation, decisions, and borrower eligibility.
• Ensure adherence to investor and insurer requirements, including those established by Fannie Mae, Freddie Mac, Federal Housing Administration (FHA), Department of Veterans Affairs (VA), and United States Department of Agriculture (USDA).
• Collaborate with senior audit personnel to validate findings and determine if additional research or clarification is required and support remediation efforts.
• Maintain current knowledge of GSE and agency updates, including changes to Selling and Servicing Guidelines.
• Participate in ongoing training programs focused on investor and insurer requirements to ensure audit accuracy and regulatory alignment.
• Communicate findings and trends to management and contribute to the development of corrective action plans and process improvements.
• Support special projects related to quality control, compliance, and risk mitigation as assigned by leadership.

Education

Bachelor’s degree in accounting, Business Administration, Finance, or a related field preferred; equivalent professional experience considered.

Experience

Minimum of three (3) years of experience in mortgage banking, mortgage quality control, or audit functions with a focus on GSE and agency compliance.

Other Qualifications

• Bilingual proficiency in Spanish and English.
• Strong working knowledge of GSE guidelines (Fannie Mae, Freddie Mac) and federal agency requirements (FHA, VA, USDA).
• Experience with quality control protocols, including defect identification and escalation of critical issues to leadership team as appropriate.
• Skilled in evaluating operational procedures and internal control frameworks to ensure compliance and efficiency.
• Proficiency in MSP (Black Knight), Encompass, and other mortgage servicing and origination platforms.
• Familiarity with mortgage loan documentation, servicing and underwriting standard processes.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Exceptional attention to detail and analytical skills.
• Strong written and verbal communication abilities.
• Ability to interpret complex guidelines and apply them to real-world scenarios.
• High level of integrity and discretion when handling sensitive information.
• Strong organizational and time management skills.
• Ability to manage multiple priorities under tight deadlines.
• Flexibility to work extended hours, weekends, and holidays as needed.
• Strong interpersonal skills with the ability to influence and collaborate across teams.
• Professional demeanor with a proactive and adaptable approach to regulatory change.

Region Locations

Popular Center, 011

San Juan, Puerto Rico

Values

• 1. Passion for People
• 2. Own Every Moment
• 3. Succeed Together
• 4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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