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We are seeking an accomplished and forward-thinking professional to join our organisation as the Operational Risk Manager for Payments Platforms. In this pivotal role you will drive the Responsibilities for defining and operating a control environment for people, process and technology that enables the domain to reduce operational and technology risk to a level within the Group’s risk appetite while satisfying control objectives defined in relevant Group policies and external regulations. The role involves delivering the implementation of innovative data strategies and contributing to the team’s commitment to excellence, requiring an experienced professional with proven experience in delivery of best-in-class results in the realm of risk analytics especially around Technology Risk Management.

This role will partner closely with Enterprise Technology Domain Stakeholders, ICS, CISO, Group Operational Risk and Group Internal Audit and will be required to manage all aspects of initiatives emanating from same for this domain. Additional responsibilities include Proactive Controls Assessment, Issue Management, Audit and Regulatory Inspection Facilitation and other related tasks.

The exceptional candidate will also endeavour to understand the larger business context within T&A operates and advocate for technical solutions that help the business meet its strategic objectives.

Key Responsibilities

Risk Identification, Assessment, Monitoring and Reporting

• Proactive risk identification including risk assessment and timely mitigation measures.

• Risk Response Management - Risk Event / Root Cause Review (RCA)
• Work with Technology teams across all CIO domains and sub domains to review the appropriateness of process design keeping standardisation, control, client service and simplicity at the root of all processes.

• Monitoring of controls Compliance and Performance, work with the Process Owners to rectify any gaps, including assessing the appropriateness of controls.

• Provide support in evaluation and assessments of risk dispensations and exceptions
• Support 1/2LOD Line Conformance & Control Testing / Assurance Review

Audit Engagement and Remediation

• Support audit requests coming from Internal/External auditors with appropriate acknowledgement and responses in a timely manner, with end to end responsible.

Risk Culture and Awareness

• Provide a regular review and update of materials aimed at raising risk awareness and instilling understanding of minimum standards of risk governance across the bank.
• Produce regular trend analysis of key risk indicator exceptions and identify systemic failures.Stakeholder Collaborati on

Strategy

Good understanding of Group T&O strategy and its implications managing strategic programs with respect to technology risk management role. Support the Risk Management leadership team in shaping, defining, and driving longer term T&O risk management strategy

Business

Support the T&O Risk Management on risk management activities. Critical partner to T&O TA Platforms First line in delivering actionable insights and data / analytics-based solutions to Proactive Risk Management. Strengthen collaboration across various business and technology teams including TA Platform domains for regulatory and audit engagement requirement.

Processes

Responsible for ensuring compliance with policies applicable to which impact technology risk. Challenge processes, procedures, and policy if there is opportunity for improvement. Perform risk assessments on processes and procedures to identify opportunities for control enhancement. Support the continuous improvement of domain service execution process & procedures.

People & Talent

Work closely with colleagues and stakeholders to enhance the quality and timely delivery of agreed book of work. Champion and act as a role model of the Group’s values and culture.

Risk Management

Understand the Bank’s regulatory framework and regulatory requirements / expectations. Learn and understand the Operational Risk management framework as well as technology process, Risk, Control and measures. Responsible for executing risk management responsibilities of the first line of defence as defined within the Technology Risk Policy and Standard, and Group Technology Policy. Working closely with Risk Owner and Process Owner, Contribute to the team to ensure that all activities are in line with and support of the Operational principal risk type under the Bank’s ERMF Drive the adoption of risk management framework through manging domain risks, Control Self-Assessment review and / or thematic reviewDevelop MI to provide senior management with a view of the reduction of risk over time.

Governance

Provide constant challenge to increase the overall effectiveness and efficiency and where appropriate, follow up in proposing, developing, and implementing changes using business intelligence and analytics.
Provide timely and accurate data analytics / insights to key stakeholders.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support Payment Platforms – Cash and Core Banking Risk Management to achieve the outcomes set out in the Bank’s Conduct Principles *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Enterprise Technology
• Technology and Architecture
• T&O MT
• T&O Non-Financial Risk Committee
• T&O Risk Management MT
• Regional CT&O and Country CTMs
• Risk Framework Owners and Technology Process Owners
• Functional Partners including Risk, HR, Finance, Audit, other T&O UORMs and ORMs etc.

Skills and Experience

• Technology Risk Management
• Control testing and business process modelling
• Manage Compliance
• Data analytics
• Knowledge of relevant industry standards (e.g. NIST, COBIT, ISO/IEC, CCS CSC, etc.)
• Business Process Improvement

Qualifications

• The successful candidate should have 10-15 years of experience in Technology Risk Management, Information Security, Technology Governance, Internal Audit (Technology) or other related roles. The preferred candidate will have experience in Financial Services or other heavily regulated industries (e.g. Pharmaceuticals, Healthcare, etc.). Clear, concise and articulate communication of complex and conceptual topics is required for success.

• Tertiary qualifications in Computer Science, Risk and Control, or other relevant areas.
• Excellent organizational and leadership skills with ability to manage multiple deadlines and effectively prioritise.
• Able to get things done in a quick-paced environment. Be transparent and open around what doesn’t work and what does.
• Good communication and technical report writing skill across various types of target audiences.
• Excellent understanding and proven track record of implementation of solutions using Business Intelligence platforms such as Power BI, Tableau, etc.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.