Job Description

Our client, an international leader in the online entertainment sector, is expanding its Canadian operations and is seeking to recruit a highly skilled Risk Manager to join its dynamic team in Toronto.

The Risk Manager will be a cornerstone of our Canadian operations, responsible for safeguarding the company against financial and regulatory risks. This role involves in-depth analysis of player activity, managing payments and withdrawal processes, and ensuring strict adherence to Canadian Anti-Money Laundering (AML) and regulatory standards. The ideal candidate will be an expert in the Canadian iGaming landscape, with demonstrable experience in managing risk within a provincially regulated environment.

Tasks

• Compile and distribute a range of reports to the team for comprehensive risk analysis.
• Follow internal workflows and procedures, and offer clarification to managers when necessary.
• Prioritize and coordinate the processing of withdrawals, with a special focus on VIP customers, ensuring both efficiency and security.
• Deliver effective solutions for various ad-hoc tasks, investigations, and requests.
• Ensure full AML compliance in line with the requirements of FINTRAC and the PCMLTFA.
• Conduct ongoing transaction monitoring and escalate Suspicious Transaction Reports (STRs) to the Compliance Officer as necessary.
• Collaborate with the Compliance Officer to maintain and enhance AML policies, procedures, and training programs specific to Canadian regulations.
• Monitor player behavior and transactional patterns to detect, investigate, and mitigate anomalies related to fraud, AML, or bonus abuse.

Requirements

• 5-7 years of experience in a risk management, fraud prevention, or compliance role within the online gaming, gambling, or iGaming industry.
• Bachelor’s degree in Business, Finance, Criminal Justice, or a related field.
• A relevant professional certification (e.g., CAMS, CFE) is highly desirable.
• Direct, hands-on experience working for an operator licensed in a regulated Canadian province is mandatory, with a primary focus on Ontario. You must have a comprehensive understanding of the regulatory landscape established by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO). Familiarity with other provincial gaming frameworks is a strong asset.
• Expert-level knowledge of Canadian Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, specifically the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). This includes hands-on experience with transaction monitoring, conducting investigations, and preparing Suspicious Transaction Reports (STRs) for FINTRAC.
• Proven expertise in managing and preventing bonus abuse, including the development of rules, detection systems, and mitigation strategies tailored to the Canadian market.
• Deep, practical knowledge of chargeback prevention and dispute resolution processes, with a track record of reducing fraud losses. Extensive experience in managing and streamlining the payouts processing workflow, particularly for high-value and VIP customers.
• Exceptional ability to analyze player behavior, transaction patterns, and other data sets to identify anomalies and potential risks (e.g., fraud, multi-accounting, money laundering).
• Demonstrated experience in developing, refining, and following detailed internal workflows and procedures. Ability to train and provide clarity to team members and other managers.
• Excellent verbal and written communication skills, with the ability to compile clear reports, escalate issues effectively, and collaborate closely with the Compliance Officer on policies and training.
• Experience in prioritizing and coordinating complex tasks for VIP clients and delivering effective, timely solutions for ad-hoc requests and investigations.
• Proficiency with relevant risk and fraud management systems, transaction monitoring tools, and KYC/CDD platforms used in the iGaming industry.
• Experience with data analysis and visualization tools (e.g., SQL, Tableau, Power BI) is a strong advantage.