Job Description

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgment to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

The Risk Decision Product team provides real-time and batch decisioning across the Risk life cycle from Offer Generation, Acquisitions, Account Management through Collections utilizing Internal data, 3rd Party/External Data, Customer information and Models to maximize profit, manage risk and provide shareholder value through rapid deployment of Risk strategies in a controlled environment.

The Risk Decision product team is seeking a highly effective, motivated and innovative individual to lead initiatives which deliver a customer-centric Risk service to improve customer experience, enhance risk management capabilities, and maximize profit within the risk appetite The desired candidate will partner across the business to execute on an ever-evolving roadmap to drive business objectives forward by leading cross-functional teams to deliver comprehensive features and experiences to market with an agile mindset that fosters teamwork and collaboration.

Job Responsibilities

• Lead complex initiatives that enhance Risk Management Capabilities and Modernization efforts.
• Partner across Risk to help lead the continual build-out of the product roadmap.
• Define product initiatives for new features and enhancements.
• Work collaboratively with business, architecture, and technology to ensure a unified product landscape.
• Provide clear vision and scope documentation, workflows, detailed epics/features, use cases, and other materials as needed to support design, development, and infrastructure.
• Track and manage business case metrics, ensuring that initiative/feature delivery stays on track and on budget.
• Prepare executive-level product updates inclusive of production metrics, new feature delivery planning, and financial forecasting.
• Create and maintain dashboards/reports and track initiative metrics.
• Prepare and present updates to senior leadership and stakeholders.
• Provide support for team SharePoint and Confluence site responsibilities, including maintaining lists and libraries, developing skills in Power Apps and Power Automate, managing forms and workflows (including intake forms), overseeing permission management and recertification, conducting site certification, and handling documentation management.

Required Qualifications, Skills and Capabilities

• 7+ years of experience in financial services.

• Experience managing complex initiatives across multiple work streams with varying timelines, priorities and complexities.

• Strong understanding of, or experience working in an Agile development framework.

• Experience authoring business requirements, defining user stories and execution, including bringing together cross-functional teams within an Agile development framework.

• Structured thinker and effective communicator with excellent written and verbal communication skills.

• Highly self-motivated, excel at building relationships, and are adept at influencing peers with diverse points of view and building consensus.

• Remain composed under pressure and excel during periods of ambiguity.

• Experienced in stakeholder management at a senior level and presenting metrics & progress accordingly.
• Adept at using tools like Jira to manage the backlog and documentation.

Preferred Qualifications, Skills and Capabilities

• Preferred experience in Risk Management.
• Experience with SharePoint and Confluence is a plus.
• Experience with Power Apps and Power Automate is a plus.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans