Job Description

The Risk Management & Loss Prevention Manager is responsible for developing, implementing, and managing programs that reduce operational, financial, and safety-related risk across restaurant operations. This role oversees loss prevention, workplace safety, security, and incident management programs to protect team members, guests, assets, and the brand. The position partners closely with field operations, HR, Legal, Facilities, and external vendors to ensure consistent compliance with company policies and regulatory requirements.

Work Location

Tampa, FL - Hybrid (3 days onsite)

Key Responsibilities

Risk Management & Safety Programs

• Develop, implement, and maintain company-wide risk management and safety programs to reduce incidents, injuries, and claims.
• Establish policies and procedures related to workplace safety, security, and incident response.
• Monitor compliance with safety standards, OSHA requirements, and internal policies.
• Analyze incident and claim data to identify trends, root causes, and prevention opportunities.

Management of Insurance Policies

• Responsible for completing annual insurance renewal applications for all lines of insurance, including general liability, property, auto, cyber, directors & officers, errors & omissions, umbrella, crime, workers compensation, and employment practices liability.
• Responsible for reporting and managing first and third-party insurance claims.

Loss Prevention & Asset Protection

• Develop and manage loss prevention strategies related to cash handling, inventory control, theft, and fraud.
• Partner with field leadership to reinforce proper controls and accountability.
• Support investigations related to internal or external theft, policy violations, and security incidents.
• Recommend and implement loss prevention tools, systems, and best practices.
• Monitor and manage the facility’s alarm systems, ensuring all security protocols are followed, responding promptly to alerts, and coordinating with appropriate personnel or authorities to address potential security breaches or safety concerns.

Incident Management & Claims Oversight

• Oversee the incident reporting process for guest, employee, and property incidents.
• Partner with HR, Legal, and insurance providers to manage workers’ compensation, liability, and property claims.
• Ensure timely, accurate documentation and follow-up on incidents and claims.
• Support corrective actions and training based on incident outcomes.

Training & Communication

• Partner with Field Training to develop and support training materials related to safety, security, and loss prevention.
• Provide guidance and education to field and restaurant management on risk mitigation practices.
• Communicate policy updates, safety alerts, and best practices clearly and consistently.
• Support a culture of safety and accountability across restaurant operations.

Cross-Functional Collaboration

• Partner with Facilities & Equipment to address physical safety risks and security needs.
• Collaborate with cross-function teams to align safety and loss prevention requirements with operational standards.
• Work closely with HR on employee relations issues related to safety and investigations.
• Coordinate with external vendors, insurers, and law enforcement as needed.

Audits, Compliance & Continuous Improvement

• Conduct or support audits and assessments related to safety, security, and loss prevention compliance.
• Track corrective action plans and follow-up to ensure sustained improvements.
• Monitor regulatory changes and recommend updates to policies and procedures.
• Continuously evaluate program effectiveness and recommend enhancements.
• Conduct regular loss prevention audits by analyzing food cost reports and reviewing POS data to identify discrepancies, unusual patterns, and potential internal or external theft, implementing corrective actions to mitigate risk and protect profitability.

Qualifications

• Bachelor’s degree in Criminal Justice, Risk Management, Business, Operations, or a related field preferred.
• 5–8 years of experience in risk management, loss prevention, safety, or multi-unit operations.
• Strong knowledge of restaurant or retail operations, including safety and loss prevention best practices.
• Experience managing incident reporting, investigations, and claims.
• Familiarity with OSHA and other relevant safety regulations.
• Strong analytical and problem-solving skills.
• Excellent communication, training, and stakeholder management skills.
• Ability to handle sensitive and confidential information with discretion.
• Willingness to travel to restaurant locations as required.

Essential Physical Requirements

• Ability to read, analyze, an dinterpret written information
• Ability to stand or sit for extended periods of time
• Ability to travel as needed to visit restaurants or attend off-site meetings

Key Competencies

• Risk assessment and mitigation.
• Loss prevention strategy and execution.
• Data analysis and reporting.
• Attention to detail and investigative skills.
• Security systems monitoring and management.
• Audit and compliance oversight.
• Inventory and cost control.
• Leadership and team development.
• Communication and conflict resolution.
• Ethical judgment and integrity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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