Job Description

As Director of End-to-End Partner Monitoring, you will be responsible for leading the design, implementation, and ongoing oversight of the monitoring framework required under Brazil Central Bank Resolution 522. The Director will ensure the network can effectively supervise payment flows, manage financial and operational risks, and meet evolving regulatory expectations.

This is a high-impact position suited for a strategic leader who can operate seamlessly across strategy and execution—translating complex regulatory requirements into scalable, enterprise-wide capabilities while driving alignment in a highly matrixed environment.

Operating at the intersection of strategy, risk, operations, and technology, you will own the end-to-end monitoring strategy and execution for Resolution 522.

You will define the target-state centrally monitoring framework, establish a strong regulatory posture for go-live, and lead cross-functional delivery among internal teams and external partners. This role requires a combination of strategic vision, execution discipline, and stakeholder influence at the most senior levels.

Key Responsibilities

• Define and lead the end-to-end monitoring strategy to ensure compliance with Resolution 522, covering payment flows, settlement integrity, and participant risk oversight

• Translate regulatory requirements into a scalable operating model, including monitoring controls, governance, and reporting frameworks

• Design and implement a comprehensive and robust monitoring framework with real-time capabilities, risk-based approaches, and standardized alerting and escalation processes, including implementing effective key indicators

• Lead and develop a high-performing team, setting clear priorities, performance expectations, and fostering a strong culture of accountability and execution

• Drive cross-functional delivery across Risk, Technology, Operations, and external partners, leveraging existing monitoring capabilities across partner teams while ensuring clear ownership and alignment across stakeholders

• Own continuous monitoring outputs and regulatory reporting, ensuring all activities are auditable, traceable, and compliant with regulatory requirements

• Partner with Compliance, Risk Management and Legal to support regulatory engagement, reporting, and ongoing supervisory interactions

• Minimum 15 years’ experience in strategy, risk management and operations within complex, matrixed organizations.

• At least 10 years’ experience in the Payments Industry.

• Proven experience leading and developing high-performing teams, including setting direction, coaching talent, and driving accountability

• Strong analytical mindset, with the ability to leverage data to drive insights, inform decisions, and assess risk and performance.

• Proven track record leading large-scale, cross-functional initiatives, particularly in regulatory or risk-driven environments

• Strong ability to operate at both strategic and execution levels, translating ambiguity into structured plans and outcomes

• Strong interpersonal skills and the ability to interact with corporate clients (Decision Makers, Financial Controllers, Accountants, etc.)
• Results-oriented and highly focused on customer satisfaction.
• Outstanding communication and interpersonal abilities, including experience collaborating with internal stakeholders and influencing at all levels.
• Fluent English is mandatory; Spanish proficiency is preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.