Job Description

The Risk Management & Compliance Assistant manages insurance policies, claims, and compliance documentation to ensure regulatory adherence and mitigate risk. This role supports operational effectiveness by coordinating with internal teams, external partners, and providing guidance to junior staff.

ESSENTIAL FUNCTIONS

Insurance Management

• Manage and maintain insurance policies across properties and entities (e.g., general liability, umbrella, flood, auto, EPL, E&O).
• Coordinate with insurance agents on policy placement, renewals, and updates.
• Ensure lenders receive required evidence of coverage.
• Maintain accurate property applications and support policy audits.

Claims & Risk Mitigation

• Manage insurance claims and track status through resolution.
• Coordinate loss control inspections and ensure timely responses to meet underwriting requirements.
• Respond to inquiries related to risk management and loss control.

Compliance & Regulatory Management

• Maintain permits and ensure timely renewals to remain in compliance with regulatory requirements.
• Oversee compliance-related processes, including legal surrender of homes.
• Ensure adherence to company policies and applicable federal, state, and local regulations.

Portfolio & Program Administration

• Maintain park-owned home insurance records, ensuring additions and removals are processed accurately and timely.
• Manage insurance requirements related to resident loan programs, including data entry and renewals.

Communication & Coordination

• Communicate regularly with management regarding issues, risks, and recommendations.
• Collaborate with internal teams, external partners, and vendors to support risk and compliance efforts.

Process & Operational Support

• Identify and support improvements to risk management and compliance processes.
• Maintain organized documentation and records.
• Perform other duties as assigned.

Requirements

ESSENTIAL FUNCTIONS

Duties/Responsibilities:

• Perform all duties with respect to Company’s Purpose, Values, Standards & Core Competencies.
• Compile all policies for properties & management companies and maintain renewals as needed (General liability, excess liability, umbrella, flood, auto, storage, boiler & machinery, workers compensation, EPL and E&O)
• Assist in managing loss control inspections as required by underwriting and ensure timely responses are submitted in order to meet underwriter’s limitations on cancellation, non-renewal, and production requirements.
• Assist in maintaining park-owned-home policies to ensure all new homes are added and sold homes are removed timely
• Assist in maintaining and completing all new property applications as required by agents
• Assist in all policy audits
• Assist in maintaining claims on policies and update management on outcome
• Assist in maintaining insurance policies for resident loans (new & renewals), including accurate input into resident loan center
• Respond to agent and insured inquiries with respect to risk control and risk management issues.
• Assist in maintaining & maintaining all park permits to ensure compliance and on-time renewal
• Communicating with management daily; Communicate any problems promptly and clearly and make recommendations to leadership towards solutions.
• Maintain a clean and safe working environment.
• Carries out all responsibilities in compliance with the organization’s policies, procedures, and state, federal, and local laws.
• Occasional travel within the Sacramento area
• Other duties as assigned.

Core Competencies & Required Skills/Abilities:

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Customer and Personal Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communication - Convey information both orally and written in a timely and clear manner which promotes an accurate understanding on the part of your audience.
• Time Management - Managing one's own time. A proven ability to meet deadlines and the ability to prioritize tasks and to delegate them when appropriate.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Maintain confidentiality and discretion in execution of skills.
• Proficient with Microsoft Office Suite or related software.
• Initiative: Able to identify what needs to be done and to do it before being asked or the situation requires it. Uses available resources to get the job done.
• Collaboration: Works effectively with colleagues toward common goals, and/or facilitates goal achievement in others; dimension includes either / both intellectual and material collaboration
• Communication: Expresses oneself using clear, effective, and efficient language. Listens patiently and attentively with intent to truly understand what is being communicated. Adapts to the purpose of the communication with appropriate style, substance, detail, and confidence.
• Organization: Able to prioritize tasks, set goals, and develop systems for efficient task completion.
• Results Driven: Achieves results and has enthusiasm around exceeding expectations. Ability to focus on what is important and create a sense of urgency while successfully managing multiple priorities to ensure results. Identifies and understands issues and assumes immediate action.
• Organization: Able to prioritize tasks, set goals, and develop systems for efficient task completion.

Values Alignment:

• Integrity: Demonstrates honesty and transparency in all communications and marketing practices. Upholds ethical standards in representing the company and its communities.?
• Excellence: Strives for high-standard work in all aspects of marketing, from campaign execution to content creation and continuously seeks improvement for efficiency.?
• Team: Works effectively with cross-functional teams, supporting shared goals and processing team requests in a timely manner.??
• Respect: Treats teams, residents, and investors with professionalism and empathy. Values diverse perspectives and fosters an inclusive environment in marketing messaging and community engagement.?
• Accountability: Takes ownership and responsibility of tasks and projects, meets deadlines, and follows through on commitments.?

EDUCATION and EXPERIENCE

• High School Diploma or GED required.
• At least 1+ years experience in administrative, data entry, or relates support role
• Microsoft Outlook, Excel, Word, and SharePoint experience required.
• Strong verbal and written communication, as well as effective organization skills
• Experience with Titling processes for DMV or HCD or with permitting strongly preferred
• Bilingual in Spanish preferred
• Must have a reliable transportation for the greater Sacramento area.
• Must be able to pass background and drug screening.

Pay and Benefits

• $21-26/hour DOE
• 40-Hr Workweek
• 30-90 Day Temporary Position
• Paid Time Off*
• Paid Sick Leave*
• 401(k) with employer match*
• Benefits*

*Waiting period may apply*

EQUAL OPPORTUNITY EMPLOYER

Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.