Job Description

About Sway

Sway is the new wave of iGaming innovation. A bold, full-service B2B powerhouse built to shake up the Casino and Sportsbook landscape. We don’t just support operators, we ignite them. From marketing and player acquisition to retention and VIP management, Sway delivers end-to-end strategies that fuel growth, loyalty, and performance. With a team of specialists and an unapologetically fresh approach, Sway is where bold ideas meet next-level execution.

As an RFP Agent working on a rotating schedule (4 days on / 2 days off) across shifts from 8am–5pm and 1pm–10pm, you will play a key role in safeguarding both our business and our players throughout daily operations. You’ll monitor player activity to identify suspicious behaviour, review and approve financial transactions, and help ensure a secure and seamless player experience. This role requires strong attention to detail, a calm and methodical approach, and the confidence to make sound decisions in a fast-paced environment.

Key Responsibilities

• Monitor player registrations, deposits, and withdrawals for signs of fraud or irregular activity

• Review and verify customer documents in line with KYC and AML requirements

• Process financial transactions accurately and efficiently

• Manage chargebacks, payment disputes, and fraud investigations

• Liaise with third-party providers and internal teams to resolve cases promptly

• Maintain up-to-date knowledge of regulatory and compliance standards

Skills & Experience

• Experience in risk, fraud, or payments within the iGaming or fintech industry preferred

• Strong analytical and decision-making skills

• Familiarity with common fraud prevention tools and payment platforms

• Excellent attention to detail and accuracy under pressure

• Good written and verbal communication in English; additional languages are a bonus

What We Offer

• A key role within a fast-moving iGaming brand backed by an established group

• Open, creative environment with the autonomy to experiment and innovate

• Clear opportunities to grow as the company scales

• Competitive salary package and growth opportunities within the Traffic Label Group network

• Option to work remotely at times during the year, in line with company policy

• Regular team events, outings, and celebrations

• Collaborative culture that values input from across teams

• Perkbox platform with plenty of fun perks and benefits, where everyone can find something enjoyable for themselves