Job Description

This newly created position of Risk Control Account Manager will be responsible for the management, co-ordination and development of Major Accounts within Commercial Risk Control for CNA Hardy. The individual will ensure effective implementation of strategic and operational objectives for Major Accounts in Risk Control, in accordance with CNA Hardy’s Commercial strategic plans.

The Risk Control Account Manager will report into the Commercial European Field Leader.

Key Responsibilities

Performs a combination of duties in accordance with the Risk Control departmental guidelines:

• Work with the National Accounts Property, National Accounts Casualty and Construction teams to conduct, review and/or direct the evaluation and assessment of high hazard complex risks. Applies Risk Control policies, guidelines, insurance laws and regulations, and drives the resolution of critical risk control matters.

• Development and enhancement of our Major Account proposition.

• Management of the life-cycle of our Major Accounts from a Risk Control perspective, utilising the ‘cradle to grave’ approach, including proposition development and the delivery of bespoke Product(s) to our Major Accounts.

• Preparation of account level desktop risk reports, utilizing internal and external reports, publicly available information, and data evaluation tools, complete with loss scenario estimates, where applicable.

• Co-ordination and completion of physical risk surveys producing comprehensive risk assessment written reports.

• Develops and maintains business relationships with both internal and external business partners, actively improving CNA Hardy's brand in our markets.

• Supports the Commercial business with technical expertise to ensure ongoing organisational learning, development, and advancement of the team's skills & knowledge.

• Liaise effectively with Claims, providing technical guidance and loss mitigation strategies.

• Work effectively with an established Commercial Underwriting team in a fast-paced environment.

• May perform additional duties as assigned such as representing CNA Hardy Risk Control on external Committees.

• Maintains an up to date technical competency on Commercial Risk Control issues and regulations, industry activity and trends.

Skills, Knowledge and Abilities

• Senior level technical and business management acumen, and knowledge of insurance, risk control / risk engineering principles, practices and procedures.

• Demonstrated success as a risk control professional managing large, high hazard complex, and high profile accounts.

• In depth property, casualty and construction risk assessment expertise including knowledge of national and international applicable codes and standards.

• Account management experience, including account lifecycle design, proposition development, management of budgets, management of bursaries, prioritisation of group risk improvements, understanding of operational and capital expenditures programmes and preparation of annual stewardship reports.

• Excellent communication, negotiation, marketing and presentation skills.

Ability to effectively interact with all levels of internal and external business partners.

• Excellent analytical and problem-solving skills, with the ability to manage multiple projects.

• Ability to deal with ambiguous situations and issues.

• Creativity in resolving unique and challenging business problems.

• Ability to achieve results by taking a proactive long-term view of business goals and objectives.

• Knowledge of Microsoft Office Suite and other business-related software.

• Proficient time management skills and ability to prioritise various tasks.

Education and Experience

• Bachelor’s Degree / Master's degree in safety, health, industry engineering or related discipline or equivalent. One or more professional designations preferred.
• Typically minimum of five to eight years of risk control experience and ideally experience of national or international Major Account insurance works in Property, Casualty and Construction.

• Desirable - detailed knowledge of sprinkler standards

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.