Job Description

Responsibilities: Risk Management

• Develop, implement, and maintain a risk management framework aligned with operational delivery models and client requirements.
• Identify, assess, and monitor operational, safety, compliance, and resource risks across field and desk projects.
• Lead risk assessments during project onboarding, transitions, and delivery phases.
• Define and maintain a risk register, ensuring timely updates and mitigations.
• Facilitate root cause analysis (RCA) and lessons learned sessions after incidents or escalations.
• Partner with clients and internal stakeholders to align on risk controls and response plans.

Responsibilities: Change Management

• Design and execute change management plans to support new processes, technologies, and client requirements.
• Conduct impact assessments and stakeholder analyses for operational or system changes.
• Develop communication and training materials to support adoption of new ways of working.
• Ensure change initiatives are tracked, evaluated, and embedded into standard operating procedures (SOPs).
• Drive continuous improvement through feedback loops and structured change reviews.

Responsibilities: Collaboration & Leadership

• Act as a trusted advisor to client and internal leaders on operational risk and change readiness.
• Mentor and support the Risk & Change Coordinator in implementing day-to-day activities.
• Report risk and change metrics to senior management and clients.
• Promote a culture of risk awareness, transparency, and operational accountability

Desired Skills & Qualifications

• At least a Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5–8 years of experience in risk management, change management, or operational governance roles.
• Background in supply chain, manufacturing, managed services
• Professional certifications preferred: Prosci, PMP, PRINCE2, ISO 31000, or Lean Six Sigma.
• Experience working with field-based or multi-client operational environments.
• Strong understanding of risk management and change frameworks (ISO 31000, Prosci, or ITIL).
• Experience in business operations, preferably in consulting, staffing, or field services contexts.
• Excellent analytical and problem-solving skills with high attention to detail.
• Strong communication and stakeholder management skills, able to influence cross-functional and client teams.
• Ability to work independently in fast-paced, multi-project environments.
• Proven experience facilitating workshops, risk reviews, or impact assessments.
• Familiarity with operational tools and Google Suite.