Job Description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Operational Risk Management (ORM) is the foundation of operational excellence. Reporting to the Operational Controls Manager, the Risk and Controls Analyst is responsible for evaluating the effectiveness of Toyota Financial Savings Bank’s (TFSB) operational controls within the First Line of Defense.

This position supports TFSB Operational Control management and executives to perform key risk and control activities, including Risk and Control Self-Assessments RCSA, process flow documentation, issue tracking, and control remediation efforts. This role will develop test scripts, conduct control testing, identify deficiencies, and collaborate with business leaders, control owners, compliance, enterprise risk, internal audit, and key stakeholders to design and implement corrective action plans to strengthen TFSB’s control environment. In addition to proactive control testing, this role will regularly monitor and report on key performance indicators (KPI’s) and support regulatory exams and audit inquiries.

The ideal candidate will have a strong understanding of banking operations, controls, risk frameworks, and regulatory requirements. They are collaborative, detailed, and action-oriented; they have the ability to practice sound judgment, create clear action plans, and take a proactive approach to strengthening TFSB’s control environment.

What you’ll be doing

• Control Testing Design: Create clear and repeatable control testing scripts and scorecards for assigned areas, ensuring compliance with regulatory and operational risk and controls standards.
• Control Testing Execution: Evaluate control design and operating effectiveness across assigned operational business processes.
• Control Testing Reporting & Remediation Planning: Document and evaluate control testing results, identify exceptions, and communicate testing outcomes to TFSB management and control owners. Recommend enhancements to control design based on findings and partner with TFSB management to ensure remediation plans are developed, implemented, and validated through control testing.
• Risk & Control Program Management: Support the Operational Controls Manager to manage TFSB’s first line of defense Risk and Controls program, including Risk and Control Self-Assessment (RCSA), process flow development/maintenance, and risk and control matrix (RACM).
• Control Testing Strategy: Collaborate with the Operational Controls Manager to develop test plans for prioritized operational controls and operational areas.
• Reporting: Accurately track key performance metrics and assist in operational reporting for senior management, internal audit, and regulatory bodies.
• Kaizen: Identify opportunities for continuous improvement within the Risk and Control program’s processes, standards, procedures, controls, tools, and related materials.
• Maintain relationships with internal and external business partners, risk and compliance stakeholders, and audit teams to meet business needs.
• Stay informed on regulatory changes and current compliance and risk issues facing the banking industry.
• Serve as a champion of Operational Excellence within the bank.
• Contribute to effective reporting and communication of department routines to achieve enterprise understanding of key issues and resolutions.
• Support/Lead projects within TFSB Operations as needed.

What you bring

• BA/BS degree
• 2+ years of working with lending and deposit products in bank operations and/or with risk and compliance controls
• Proven experience independently assessing, documenting, and improving processes
• Experience with Lucid, Visio, or other process mapping tools
• Excellent organizational, communication, documentation, and project management skills
• Intermediate Proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, and/or Power BI
• Self-starter with the ability to challenge and influence others, build trusted relationships, deal constructively with conflict, problem solver, and adapt to a fast-paced environment

Added bonus if you have

• Advanced degree
• 5+ years of working with lending and deposit products in bank operations and/or with risk and compliance controls
• Certified Risk and Compliance Management Professional (CRCMP)
• Certified Internal Auditor (CIA)
• Certified Public Accountant (CPA)
• Certified Regulatory Compliance Manager (CRCM)
• Project Management Professional (PMP)
• Experience with GRC (Governance, Risk, & Compliance) tools (e.g. Archer, LogicManager, ServiceNow, Riskonnect, etc.)

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.