Uber

Risk and Compliance Specialist II

Uber  •  National Capital Region, PH (Remote)  •  2 hours ago
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Job Description

At Uber, we strive to deliver safe and compliant transportation to all. Uber’s Philippines business must simultaneously adhere to the requirements of multiple national and local regulatory authorities to continue operating. These include agencies such as the Land Transportation Franchising and Regulatory Board (LTFRB), the Department of Transportation (DOTr), and local government units (LGUs), among others. To do this, our Regulatory Operations team manages a suite of reporting processes, as well as providing on-demand regulatory support to regulators in the Philippines.

The right candidate for this role is interested in working with data, proactively seeks out opportunities to discover unique and exciting ways to solve problems, drive process excellence, and deliver premium support to our regulatory and licensing partners.

Duties and Responsibilities (not limited to)

  • Execute a number of regulatory-related tasks in line with our licensing and regulatory conditions across the Philippines.
  • Liaise effectively with regulators and other government partners on all issues related to regulatory reporting.
  • Ensure that confirmed reportable events are escalated to the appropriate personnel in a timely manner.
  • Strive to meet or exceed our Regulatory KPIs.
  • Escalate any requests that need further clarification or attention.
  • Work with key stakeholders to flesh out any complex or niche cases that you are investigating.
  • Identify and resolve any blockers that may present themselves to you in a professional and timely manner.
  • Be an advocate for our Regulatory vision and mission within Uber Philippines.
  • Identify and share trends, insights, defects, and areas of improvement with stakeholders.
  • Perform audits or investigations and make recommendations to relevant stakeholders using established guidelines.

Skills Needed

  • Exceptional communication skills: Effective communicator, verbal and written, in a multicultural Philippine setting.
  • Highly detail oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
  • Naturally curious: Coachable, open to incorporating feedback, and dedicated to improving your craft.
  • Excellent team player: You collaborate internally and across functional/regional areas to get the best possible outcome for partners and regulators.
  • Owner mindset: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
  • Positive: An infectiously positive attitude and drive to win; you hustle with determination.
  • Passionate: A genuine passion for Uber and for delivering exceptional customer and partner support experiences.
  • Problem solver: Ability to evaluate information or situations and break them down into key components. You apply strategic and critical thinking to consider various approaches and creative solutions to complex problems.

Requirements

  • Excellent English, both spoken and written.
  • High proficiency using computers (typing, quickly navigating between various tools).
  • Exceptional reading comprehension and writing skills.
  • Ability to troubleshoot problems and find speedy resolutions.
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
  • Willingness to work on a shifting schedule totaling 40 hours per week.
  • Weekend shifts are required.

Preferred Qualifications

  • Experience working in Compliance, Regulatory Affairs, Risk, or a related field preferred but not required.
  • Support experience in a high-volume environment, including service industries, BPO, retail, hospitality, or other support environments.

Perks

  • Health insurance (HMO) coverage.
  • Wellness benefit.
  • Ground-floor opportunity with the team; shape the direction of your career.
  • We’re not just another app — we’re moving real people and assets and reinventing transportation and logistics globally, including in the Philippines.
  • Sharp, motivated, hard-working co-workers in a fun office environment.
  • Daily meals, snacks, and drinks provided (subject to local site benefits policy).

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Uber

About Uber

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.

The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
San Francisco, California
Year Founded
Unknown
Website
uber.com
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