Job Description

Create your best future and join the Financial Crime Surveillance team as a Risk Analyst

Secondment opportunity

Based in Adelaide, SA

Hybrid work available after training 

What’s the role?

As a Risk Analyst within the Financial Crime Surveillance team, you'll work in the first line of defence, supporting key activities across Know Your Customer (KYC), Customer Due Diligence (CDD), Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions compliance.

You'll investigate customer information, assess risk indicators, engage with customers and internal stakeholders, and make informed decisions that support regulatory compliance and customer protection.

During your first 8–10 weeks, you'll complete a comprehensive accreditation and training program, requiring full-time attendance in the office. Once accredited, you'll transition to a hybrid working model of two days in the office and three days from home.

Key Responsibilities

Conduct customer remediation activities through phone, email, branch, and correspondence channels.

Engage with customers and stakeholders through phone, email, and other communication channels.

Review, validate, and update customer identification and KYC information.

Manage customer communication lifecycles and compliance-related follow-up activities.

Ensure compliance with AML/CTF, KYC, and regulatory requirements while maintaining accurate customer records. 

What do I need?

Add skills-based requirements needed to perform the role, not overcomplicating or creating barriers to entry like years of service or qualifications. (Up to 5 points)

• Confidence engaging with customers via inbound and outbound calls 
• High attention to detail and ability to make sound risk-based decisions 
• Experience working across multiple systems and managing competing priorities required
• Excellent written and verbal communication skills 
• Strong investigative and analytical skills
• Strong stakeholder management and interpersonal skills
• Desirable skills:
• Experience in banking, financial services, compliance, risk, or a related field
• Exposure to financial crime, AML, KYC, customer due diligence, or remediation activities

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.