Job Description

Omni Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

The Rib Room Assistant General Manager is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures and lead a team of associates to provide memorable experiences to both guests and team members.

Responsibilities:
· Responsible for assigned shift, assisting in overall management.
· Supervise and coordinate assigned shift.
· Assist in overall supervision of the department as outlined in manager's job description.
· Check staff punctuality.
· Complete environmental checklist for dining room.
· Spot check liquor pars.
· Order daily supplies.
· Hold pre-meal meetings.
· Follow up on established training steps.
· Handle guest comments and complaints.
· Ensure guest satisfaction.
· Stay on the floor during peak hours.
· Communicate with guests and receive feedback.
· Observe, teach, and correct staff's service.
· Monitor each guest’s experience.
· Examine food preparation.
· Examine beverage presentation.
· Handle any guest complaint.
· Maintain condition of dining room.
· Administrative responsibilities.
· Participate in interviewing new employees.
· Prepare maintenance requests and follow-up.
· Complete other assigned duties.
· Cost control
· Monitor food and liquor requisitions
· Monitor food waste.
· Monitor labor and payroll costs.
· Check bar controls, shot glass use, red lining, bottles totally empty.
· Must be familiar with and adhere to all liquor liability laws.
· Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
· Prohibiting the sale/service of alcohol to minors.
· Must know emergency procedures (including CPR) and work to prevent accidents.
· Perform any and all other duties assigned and/or required by management.
Qualifications:
· Bachelor’s Degree or equivalent preferred.
· Previous restaurant experience preferred.
· Flexible schedule including evenings, weekends, and holidays.
· Must have current Louisiana Responsible Vendors and Food Handlers Certifications.
· Must be able to lift, pull, push 50lbs+.
· Must be able to walk, stand up to 10+ hours shift.
· Working Conditions: exposure to weather conditions, hazardous chemicals, and exposure to all food and beverage options.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.