Job Description

Job Location: Leander, TX 78641,

Salary Range: $19.50 - $26.00 Hourly,

Job Category: Health Care, ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTAR

Join the Team!

Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.

Experience the Texas Orthopedics Work Environment

At Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.

GENERAL JOB DESCRIPTION: Oversees and coordinates all clinical care outside of the clinic office visit to provide concierge customer service while ensuring that quality and patient safety expectations are met. Coordinate and communicate timely with patients, providers, and third parties on all incoming inquiries as well as following up on action items throughout the patient’s recovery.

ESSENTIAL FUNCTIONS

• Responsible for receiving, documenting, and handling all rheumatology calls. Screen and direct calls for rheumatology. Take messages as requested and process appropriately.
• Administer rheumatology injections and train patients for self-injection medications.
• Issues prescriptions, physical therapy orders, lab orders, work restrictions, and other orders per physician instruction and assists in patient education.
• Ensure all medication requests received before 4 p.m. and all internal tasks are responded to on the same business day. If an answer cannot be obtained, the patient is notified that their question will be addressed the next business day.
• Assists making appointments, including diagnostic studies and follow ups for patients when needed.
• Queue rheumatology lab results into system through EMR interface.
• Call patients with lab results per physician instructions.
• Review Dexa screening forms and schedule Dexa scans.
• Monitor assigned voicemails and return calls same day.
• Schedule Peer-to-Peer calls when necessary.
• Obtain pre-certification on Prolia that insurance requires.
• Back up auth coverage for infusion auth.
• Assist with physician clinic needs as necessary.
• Work with physician staff to ensure quality patient care and services are provided. Ensure compliance with clinic standards of quality patient care. Assist physician with treating patients as directed.
• Maintains all information in the strictest confidentiality.
• Some travel to other locations required.
• All other duties as assigned.

BENEFITS

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time – (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

To learn more, visit: https://www.txortho.com/

Qualifications: QUALIFICATIONS

Education: High school diploma or GED.

Experience: Two years in rheumatology preferred.

Special Skills

• Excellent customer service skills
• Knowledge of computer systems and applications, including working in an EMR
• Knowledge of medical terminology
• Pharmaceutical knowledge
• Ability to work in a fast paced environment
• Attention to detail
• Excellent problem solving skills

Physical Demands

• Ability to walk frequently and stand for extended periods of time.
• Ability to lift and carry items weighing up to 50 pounds.
• Ability to assist patients weighing up to 300 pounds.
• Must have full range of motion.
• Must have adequate visual acuity to read, the ability to interpret and understand written material.
• Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.

Environmental Working Conditions

• Combination clinic and office setting.
• Travel between clinic locations.
• Exposure to communicable diseases, toxic substances, radiation and bodily fluids.