Job Description
RFID Business Partner
Department: Store Support
Employment Type: Permanent - Full Time
Location: Head Office, Chelsea House
Reporting To: Tom Gurney
Responsible for optimising stock management and inventory control through the effective use of RFID technology, data analytics, and process improvement. This role oversees all business-as-usual RFID operations, ensuring stock accuracy, data integrity, and operational efficiency while supporting initiatives to reduce stock loss and improve business performance. Working collaboratively across multiple functions, the role plays a key part in driving continuous improvement, implementing system enhancements, and delivering actionable business insights through reporting and analysis.
About Us
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
This is a hybrid role with our Head Office based in West London.
Check us out here on a map.What we can offer you:
💰 Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
🎉 A free onsite gym, subsidised restaurant & café to fill you needs. Various social events to socialise throughout the year.
🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
💻 Flexible working, on top of payday and summer early finish Fridays.
💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
🎓 Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
💰 A generous bonus scheme & private pension plan.
🩺 The choice to opt in for healthcare through our provider AXA.
☀️ 25 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!
Keeping You Safe
We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment.
Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
Responsibilities
Oversee the day-to-day operation of RFID inventory processes, ensuring stock-takes are completed accurately, variances are investigated, and all activities are delivered within agreed timelines.
- Investigate, resolve, and document RFID count exceptions, inventory discrepancies, and system-related issues, providing support and expertise to stores and business stakeholders.
- Maintain operational systems, records, procedures, and documentation to ensure RFID processes remain effective, scalable, and aligned with business requirements.
- Identify and implement opportunities to improve processes, enhance efficiency, reduce manual effort, and support continuous improvement initiatives.
- Collaborate with IT, Retail Operations, and external partners to manage system escalations, resolve data inconsistencies, and support operational effectiveness.
- Ensure the accuracy, maintenance, and ongoing development of reporting systems, databases, dashboards, and data management processes.
- Review and approve performance, loss, and variance reporting, providing meaningful insights to support business decision-making.
- Deliver weekly, monthly, and ad hoc reporting on RFID performance, stock accuracy, stock loss, and operational metrics.
- Conduct detailed investigations into stock loss and support audit activity through the provision of validated and accurate data.
- Develop EPC-level reporting, advanced data visualisations, and dashboards to communicate key business insights effectively.
- Manage code storage and version control processes, ensuring robust documentation and governance standards are maintained.
- Utilise multiple data sources and systems to identify the most effective use of available data, whilst highlighting opportunities to improve data capture and reporting capabilities.
- Work closely with Retail Operations, Risk, Finance, and other key stakeholders to share insights, best practice, and support business objectives.
- Provide regular updates, reporting insights, and process health reviews to stakeholders across the business.
- Partner with Risk and Measurement teams, contributing analytical expertise and reporting support.
- Evaluate and support the implementation of new RFID technologies, features, labels, and systems in partnership with external vendors.
- Lead and support key projects, including process automation, stocktake efficiency improvements, RFID tag transitions, system enhancements, and bulk write-off processes, with a focus on reducing operational costs and improving efficiency.
Key requirements
- Minimum of two years' experience using SQL for data extraction, reporting, and validation.
- Experience of working with third-party vendors and supporting audit activity is desirable.
- Experience within retail operations and/or change management environments would be advantageous.
- Knowledge and experience of RFID technology within a retail environment would be highly beneficial, although not essential.
