Job Description

Job Purpose

This is a strategic role with direct access to RWS leadership, helping shape the future strategy of the RWS Tech businesses (Content Tech and LAI). The role owns the end-to-end revenue operations process for Tech, supporting the full technology lifecycle across Product, GTM, Customer Success, and Finance. It provides the data foundation for forecasting, KPI reporting and Group exec reporting, informing leadership decisions and strategy. The role reports into the Finance Director – Content Tech, but will work closely with the Content Tech leadership team, and stakeholders within the broader RWS group.

About Product & Technology

Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Job Overview

Key Responsibilities

• Turn data into clear, actionable recommendations for leadership, and support delivery of the resulting changes where applicable.
• Build and maintain dashboards, reports and recurring analysis for business leaders.
• Support revenue forecasting and budgeting.
• Identify and communicate leading and lagging trends, and proactively surface growth opportunities.
• Support GTM teams on initiatives and process change (e.g. market research, pricing reviews, lead generation projects, roadmap strategy).
• Set requirements and direction for how CRM and reporting processes should evolve to meet the needs of the Tech business units, partnering with the CRM/systems owner on implementation (this role does not own the CRM).
• Explore, implement and iterate tooling and AI solutions that improve efficiency across GTM teams, working with those teams and system owners.
• Partner with Sales, Marketing, Customer Success and Finance leaders across the Tech BUs to align on shared metrics, processes and reporting.
• Work with a dedicated BI analyst on reporting priorities, KPI definitions and dashboard design, and decide when to use BI tooling (e.g. Sisense) versus other approaches (e.g. AI).

Skills & Experience

• 5+ years’ experience in revenue operations, sales operations or commercial finance within a software or technology business
• Strong understanding of technology revenue and KPI reporting
• Strong commercial and strategic acumen, with experience working with business stakeholders
• Able to communicate data clearly to executive audiences
• Advanced Excel and modelling skills
• Hands-on experience with Salesforce or an equivalent CRM, and with applying AI tools in a commercial setting
• Experience with CPQ tools and billing systems, a plus.
• Experience in a multi-product, multi-currency business, a plus.
• Exposure to M&A integration, including onboarding acquired products into reporting and processes, a plus.