Job Description

About ABC Legal Services

ABC Legal Services is the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters.

We've succeeded in this unique business for over 30 years, and we keep advancing our technology and business processes to stay years ahead of our competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

About the Role

ABC Legal Services is building out operations and analytics support for Customer Success and Sales, and this is the foundational hire. The Analyst will own the data, systems, and reporting that power how our Customer Success and Partnerships verticals — Digital, Strategic Accounts, Partnerships, and Government — drive retention and growth. This is a high-ownership, build-from-scratch opportunity for someone who wants to shape how a growing legal services company runs its customer retention and expansion engine, not maintain one that already exists.

What You'll Do

• Support commission calculations and payout tracking for customer success and partnerships incentive plans, and assist with sales plan administration as needed.
• Design and maintain pipeline, forecasting, and KPI dashboards by vertical — Digital, Strategic Accounts, Partnerships, and Government — used by go-to-market leadership.
• Maintain territory and account assignment data and systems in partnership with go-to-market leadership.
• Conduct segmentation and market analysis to support go-to-market strategy and planning — covering both new market opportunity and existing customer growth.
• Analyze ELM customer health, usage trends, and engagement signals to identify retention risk and expansion opportunity, giving vertical leads a clear view of where to protect and where to grow.
• Use AI and automation tools to streamline data cleanup, recurring reporting, and analysis work.
• Partner with Go-to-Market, Finance, and HR leadership on annual planning — headcount, quota-setting, and compensation modeling.
• Build the reporting and analysis that leadership uses to make go-to-market decisions — this role shapes the options, partners with leadership on the call.

What We're Looking For

• 2+ years of experience in revenue operations, sales operations, or a related analytical role.
• Hands-on CRM administration experience; HubSpot strongly preferred.
• Advanced Excel/Google Sheets skills; SQL experience a plus.
• Experience building reporting or dashboards (Looker, Tableau, or similar).
• A track record of building operational solutions to ambiguous problems, not just analyzing or recommending them.
• Comfort working independently in a newly created role with no existing playbook to follow.

Preferred Qualifications

• Experience in a sales or revenue organization at a services or SaaS company.
• Prior experience supporting or designing sales/customer success incentive compensation plans.

Benefits

We know that a company’s success starts with its employees, and that an individual’s success starts with the right career opportunity. Join our team today!

• Health, Dental, and Vision insurance
• 401(k) with company matching
• Paid time off
• 7 paid company holidays
• 4 floating holidays per year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Schedule: Full-time, Monday–Friday, 8am–5pm (Remote)

Salary Range: $60,000 - $65,000