ACC New Zealand

Review Specialist | Wellington

ACC New Zealand  •  NZ$90k/yr  •  Wellington, NZ (Onsite)  •  5 days ago
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Job Description

  • Review decisions and support positive customer outcomes.
  • Join a trusted organisation committed to recovery and injury prevention.
  • Flexible working and 9% ACC superannuation contribution.


2 Permanent Opportunities | Wellington based


About us | Mō mātou
ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at www.acc.co.nz


About the role | Mō te tūranga mahi
We are looking for talented professionals to join our Review Specialist team. We have 2 Perm opportunities available within our Wellington hub.


As a Review Specialist, you will review ACC decisions through the lens of customers and independent reviewers, identify opportunities for early resolution, and represent ACC at conciliations and review hearings when required. Working across diverse areas of ACC, you will contribute to quality decision making, support rehabilitation outcomes, and help deliver fair, customer-focused services that keep Kiwis safe at work, at home, and everywhere in between.


The starting salary for this role is $90,039. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.


About you | Mōu

You will bring:

  • Strong analytical and problem-solving skills with the ability to work through complex issues.
  • Experience managing conflict and navigating challenging conversations with confidence and empathy.
  • Excellent written and verbal communication skills.
  • Proven ability to build productive relationships with customers and stakeholders.
  • Strong time management skills and the ability to prioritise competing demands.
  • An interest in legislation, dispute resolution, case law and decision quality.
  • Personal resilience and sound judgement when supporting people experiencing challenging circumstances.
  • Understanding of Tikanga Māori, Māori dispute resolution processes, or Te Reo Māori would be advantageous.
  • You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:

  • Employee networks to support our colleagues from diverse backgrounds.
  • The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Sunday 16th August 2026 11:59pm, however if an ideal candidate is found we may progress screening and interviewing sooner.


Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz quoting the Job Identification number in the Job Info section.

ACC New Zealand

About ACC New Zealand

ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career.

There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster.

As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces.

As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Wellington, NZ
Year Founded
1974
Website
acc.co.nz
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