Job Description

Job Title: Review Management Lead (Google Business Profile) - Remote





 The ideal candidate brings deep hands-on experience with Google Business Profile review disputes, a data-informed mindset, and a passion for protecting and growing our clients' online reputations.



 Responsibilities

• Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks.
• Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure.
• Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals.
• Manage and optimize customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews.
• Leverage AI-powered tools to analyze client review data, identify recurring themes, and surface actionable insights.
• Manage a team of dispute specialist and review coordinators, to proactively provide high-quality services and results.
• Establish scalable workflows, SOPs, and quality standards for the in-house review management function.
• 
  

Required

• 3–5 years of hands-on experience in online (Google) review management, reputation management, or a closely related digital marketing discipline.
• Proven experience managing a team of at least three individuals in a remote working environment.
• Demonstrated expertise in disputing Google Business Profile reviews, including working knowledge of Google's review policies and formal dispute/complaint processes.

Preferred

• Prior experience working with a third-party review management platform.
• Familiarity with Google Business Profile (GBP) administration at scale, including multi-location management.
• Background in digital marketing agency operations or client-facing account management.

Schedule: ​GY Shift

Setup: Remote / WFH

• Why Join STAFFVIRTUAL?
  • Competitive compensation and benefits package
  • HMO coverage starting on Day 1
• Paid time offs
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!