Job Description

As a Reverse Logistics Warehouse Administrator, you will have the following responsibilities

Warehouse Operations
• Process, pick, pack, and prepare incoming customer orders for shipment
• Receive, verify, unpack, and sort incoming materials in an organized and efficient manner
• Maintain accurate inventory records using the warehouse management system (WMS / ERP)
• Safely operate warehouse equipment in accordance with company safety procedures
• Maintain warehouse cleanliness, organization, and safety standards at all times
• Customer pickup administrative duties, whether that is for serialized product or non-serialized parts pickup
 
Returns Receiving & Daily Planning
• Manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges
• Review and plan daily incoming returns to ensure timely processing and workload prioritization
• Perform daily receiving and accurate system entry of returned units
 
Returns Processing & Disposition
• Process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer)
• Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly), following safety guidelines
• Maintain clean, organized return zones and staging areas
 
Supplier Claims & Policy Compliance
• Understand and comply with supplier return and claims policies
• Submit supplier claims accurately and within required timelines
• Track and follow up on submitted claims daily to ensure resolution and recovery
 
Inventory & Reverse Logistics Coordination
• Work closely with the Reverse Logistics team (Annacis) on a weekly basis to stay aligned on inventory movements and return status
• Support and monitor inventory transfers related to returns and reverse logistics activities
• Assist in reconciling return inventory and identifying discrepancies
 
Documentation & Communication
• Upload, scan, and maintain all return-related documentation and paperwork
• Ensure required paperwork is uploaded to the appropriate Microsoft Teams channels when product is picked up or transferred
• Communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders
 

To be successful in this role, you should have:

• Proficient in the Microsoft Office programs 
• Ability to quickly learn new systems and processes  
• Exceptional communication and interpersonal skills
• Excellent organizational skills and attention to detail  
• Forklift certification preferred
• A self-starter with the ability to take initiative and think critically to seek out information and solutions independently 
• Experience working independently, as well as in partnership with other team members 
• The ability to work in a dynamic and fast paced environment requiring strong organization, time management and prioritization skills. Being able to lift and meet the physical demands of the role
• You must be legally eligible to work in Canada with a minimum of a valid work permit

Why join Trail

• Competitive salary
• Extended Health Benefits
• Generous employee discounts 
• Career Development Opportunities
• Company events 
• Fun and dynamic work environment where your strengths and personality shine!
 
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!
 
Our core values: 
• Integrity – We do what’s right, even when no one is looking.  
• Improvement – We do it well. Then we do it better.  
• Caring – We put ourselves in others’ shoes. 
• Authenticity – We like people, not pretense.  
• Determination – We kick down walls.