Job Description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary:**

As a Reverse Logistic Operator at JD.com, Inc., you will play a crucial role in managing the efficient and accurate flow of returned products. You will be responsible for processing, inspecting, and rerouting items to ensure customer satisfaction and minimize operational costs within our dynamic e-commerce environment.

Job Responsibilities:**

• Receive and unload returned merchandise, verifying contents against return authorizations and identifying any discrepancies.
• Perform thorough quality checks and inspections on returned items to assess their condition, functionality, and completeness.
• Accurately sort, categorize, and label returned products based on their disposition (e.g., restock, repair, recycle, discard).
• Operate warehouse equipment such as pallet jacks, forklifts, or other material handling tools safely and efficiently (certification may be required).
• Input data into inventory management systems, updating product status and tracking return progress.
• Collaborate with various departments, including customer service, quality control, and repair teams, to resolve issues and optimize the reverse logistics process.
• Maintain a clean, organized, and safe work environment in the reverse logistics area.
• Adhere to all company policies and safety regulations.
• Participate in continuous improvement initiatives to enhance efficiency and reduce waste in the return process.

Job Qualifications:**

• High school diploma or equivalent.
• 1-2 years of experience in a warehouse, logistics, or operations environment, preferably with exposure to reverse logistics.
• Proficiency in using warehouse management systems (WMS) and basic computer applications.
• Strong attention to detail and accuracy in processing and inspecting goods.
• Ability to lift and move packages weighing up to 50 lbs consistently.
• Excellent communication and teamwork skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Forklift certification or willingness to obtain one is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.