Ipswich Borough Council
Reference: 0690
An exciting opportunity has arisen to join our successful Revenues Team at Ipswich Borough Council We are recruiting a Revenues and Inspection Officer Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.
Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.
You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.
You will need:
2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Mathematics and English) or an NVQ level 3 in a related field
up to date knowledge of Revenues legislation or experience within a similar field
experience of billing and collecting debts
ability to organise, prioritise, analyse and work on your own initiative
ability to approach work flexibly with a can-do attitude
good communication skills and a strong customer focus
experience of using Revenues and Benefits software systems is desirable.
Hours of work are 37 per week, Monday to Friday. This is a hybrid working role (1 day per week minimum working in the office).
We will offer you
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
To find out more
Please download the and Person Specification (pdf)to find out more about this role.
For more information about this role please call Laura Pizzey (she/her) on 01473 433818 or email laura.pizzey@ipswich.gov.ukor Conor Jacobs (he/him) on 01473 433917 or email conor.jacobs@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
How to apply
To apply, please visit our website
Closing date: 11.55 pm, 29 April 2026. Interview date: week commencing 11 May 2026.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Reimagine the possibilities.
As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are.
As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be.
By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves.
We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
