Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

You’re a detail-oriented problem solver who enjoys getting to the root of issues and making systems work smarter. With a natural curiosity for how things fit together, you’re confident navigating booking or reservations systems (or similar platforms) and can quickly learn new tools and processes.

You bring strong communication skills and can translate technical information into clear, practical guidance for end users. Whether you’re supporting stakeholders, writing user guides, or training teams on new processes, you’re approachable, patient, and solutions-focused.

You’re at your best in a fast-paced environment where priorities can shift, and you’re comfortable managing multiple tasks through a ticketing system while meeting SLAs. You take pride in your attention to detail, ensuring system configurations, documentation, and testing are accurate and thorough.

Ideally, you’ll have:

• Experience with reservations or booking systems (or similar applications), or relevant tertiary study
• Strong troubleshooting and analytical skills
• The ability to confidently liaise with both technical and non-technical stakeholders
• Experience with tools like Jira (or similar) and the Microsoft Office Suite
• A proactive mindset with a willingness to contribute to process improvements

About The Role

This role is ideal for someone who enjoys a blend of technical support, system administration, and continuous improvement.

In this role, you will:

• Provide day-to-day support for booking systems and associated applications, ensuring issues are resolved within agreed SLAs
• Manage and prioritise support requests through a ticketing system, troubleshooting and escalating where required
• Configure and maintain booking systems to support new products, travel seasons, and business requirements
• Collaborate with internal teams and external providers to resolve system issues and support enhancements
• Assist with system testing, ensuring changes are completed accurately and feedback is clear and detailed
• Work closely with stakeholders, business analysts, and developers to support process improvements and new initiatives
• Create and maintain clear user guides, documentation, and standard operating procedures
• Deliver training and support to end users on new systems, processes, and updates

This is a highly collaborative role where you’ll build strong relationships across teams including IT, revenue, business development, and external software providers, helping to ensure systems are reliable, user-friendly and aligned with business needs.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you’re someone who enjoys combining technical support, system administration, and continuous improvement, this role offers the opportunity to make a real impact across the business.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.