Job Description

Position Number: 22108569
County: Prairie
Posting End Date: 2/18/2026
Anticipated Starting Salary: $43,088
Revenue Services Division

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Revenue Programs

Classification: Revenue Specialist – Career Path

Class Code: PRP11P

Pay Grade: SGS04

Salary Range: $43,088 - $63,770

The Revenue Specialist is responsible for processing, reviewing, and verifying tax-related documents and payments for the State of Arkansas. This position ensures accuracy, compliance, and customer support across various tax programs, including individual income tax, corporate tax, sales tax, motor vehicle registration, and more. The Revenue Specialist serves as a key liaison between the Department of Finance and Administration (DFA) and the public, delivering quality service and maintaining the integrity of state revenue operations.

Primary Responsibilities

Process tax returns, payments, and related documents for accuracy and compliance with Arkansas state tax laws.
Assist taxpayers in person, by phone, and via email regarding filing requirements, refunds, account status, forms, and deadlines.
Perform data entry and document verification for income, sales, motor vehicle, or business tax accounts.
Research and resolve taxpayer discrepancies, account errors, and missing documentation using agency databases and procedures.
Reconcile payment records, issue receipts, and prepare financial reports as needed.
Maintain accurate and confidential records in compliance with state regulations and departmental policies.
Operate office equipment including computers, scanners, cash registers, and document imaging systems.
Refer unresolved or complex issues to supervisors or specialized units for follow-up.
Participate in training to remain current with tax laws, procedural changes, and system updates.
Assist with special projects such as audits, outreach, or system upgrades.

Knowledge and Skills

Able to explain technical tax information in a clear and respectful manner.
Accurate in handling data, reviewing forms, and processing transactions.
Detects and corrects errors before they impact taxpayer records.
Capable of reviewing documentation and identifying inconsistencies or potential compliance issues.
Understands tax processes and can apply policies to unique cases.

Minimum Qualifications

A high school diploma plus one (1) year of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at (888) 897-7781 or dhs.gov/e-verify.