This is a remote position.

Primary Duties

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Audit pending and unpaid commissions against Zoho's records to identify discrepancies

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Audit new client signups to verify correct and timely partner tag association, catching missed or delayed commission triggers

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Map Zoho Profile IDs to the correct accounts in the CRM

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Maintain client account mapping and update records when accounts change (ownership, tier, tag status)

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Audit license counts and flag discrepancies between purchased and billed licenses across accounts (escalate for correction, not responsible for fixing directly)

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Monitor accounts for at-risk or lapsing partner tags and intervene to keep the tag active, since commission flow depends on it

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Re-engage inactive clients specifically where inactivity threatens tag or subscription status

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Notify the assigned consultant of positive licensing signals on inactive accounts (e.g., a client adds 10+ users or upgrades a license)

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Field client billing questions related to Zenatta's own invoicing

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Flag and alert on possible commission or account-mapping issues, and escalate confirmed issues to the Partner Store team

Requirements

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Working knowledge of Zoho CRM and the Zoho Partner/commission structure required; this is not a technical or development role

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Must work during US business hours/timezones; residency in the US is not required

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Comfortable auditing and reconciling data across systems (CRM, Partner Store, billing records)

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Strong attention to detail, especially with financial and licensing data

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Clear, professional written and verbal communication for client outreach and internal escalation

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Self-starter who can manage a recurring audit workload with minimal oversight

Benefits

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Hourly position: $15/hr

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This is an hourly role and is not eligible for standard company benefits